- Own and manage relationships with clients and stakeholders
- Lead client meetings, status updates, and ongoing reporting
- Ensure work is on track, in scope, and aligned with client goals
- Monitor performance, surface insights, and partner with specialists to guide strategy
- Provide education and help clients understand SEO, PPC, and digital marketing fundamentals
- Proactively identify challenges or opportunities before clients do
- Maintain a minimum retention rate of 95% and NPS scores of 8+

Requirements

- **2+ **years in account management, client success, or customer-facing roles
- 1+ year working inside a digital marketing agency (SEO/PPC experience required)
- Strong working knowledge of:
- Google Analytics (GA4)
- Google Ads reporting
- Meta Business Manager reporting
- Ability to pull, analyze, and interpret own performance reports and KPIs
- Comfort discussing strategy, KPIs, and digital performance with clarity and confidence
- Solid understanding of SEO and Paid Media
- Familiarity with Webflow, WordPress, and/or Shopify
- Experience in Home Services (HVAC, plumbing, remodeling, etc.) is a plus
- Strong communicator with clear, confident writing and speaking skills
- Exceptionally organized and able to manage multiple clients and priorities
- Self-directed, resourceful, and proactive in a fast-paced environment

Benefits

- Client Relationship: You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently.
- Payments: All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you.
- Vacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SEOPPCGoogle AnalyticsGoogle AdsMeta Business ManagerWebflowWordPressShopifyKPI analysisdigital marketing

Soft Skills

client managementcommunicationorganizationproactivitystrategic thinkingreportingrelationship managementproblem-solvingclarityconfidence