Handle incoming website support tickets (Monday–Friday)
Perform simple updates and fixes such as adding pages, editing content, fixing broken widgets, or making layout adjustments
Respond to tickets in a timely manner (within 24 hours for simple requests)
Build new client websites using WordPress + Elementor
Work closely with the Web Team Lead and Web Team Manager to deliver projects on time
Create new pages and update existing pages based on SEO team requests
Design, update, and optimize landing pages for paid advertising campaigns

Requirements

Strong experience with WordPress + Elementor
Experience using Advanced Custom Fields (ACF)
Understanding of basic web design principles
Understanding of basic CRO (Conversion Rate Optimization) best practices
Proficient English (able to understand support requests and communicate clearly with clients via email)
Reliable and consistent — tickets come in daily, and timely responses are expected
Nice to Have
Experience with other CMS platforms (Webflow, Squarespace, Wix)
Basic knowledge of HTML and CSS

Benefits

13th month pay
Small, engaged team with low turnover
Clear role and responsibilities
Client Relationship : You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently.
Payments : All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you.
Vacation Leaves and Holidays : While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

WordPressElementorAdvanced Custom FieldsHTMLCSSweb design principlesCROlanding page optimization

Soft Skills

timely responsereliabilitycommunication