EAP Clinical Counselor
CVS Health
Behavioral Health EAP Consultant II
Elevance Health
full-time
Posted on:
Location Type: Hybrid
Location: Des Moines • Florida, Iowa, Kentucky, Ohio • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide 24/7 Behavioral Health and Employee Assistance services to up to approximately 10 million lives
- Support Employee Assistance Program (EAP) service department by responding to initial customer contacts and requests for services
- Receive client requests, assess situation, and determine appropriate course of action
- Provide telephone and/or on-site support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s)
- Manage Critical Incident Stress Debriefing requests
- Assess members and assist them in accessing behavioral healthcare benefits available under their health plan
- Apply specialized knowledge in substance abuse, domestic abuse, grief counseling, workplace problems, and management consultation
- Provide employer consultation to supervisors, managers, and Human Resources of the EAP contracted organization
- Manage shared mailbox used by clients and external vendors to forward information that must be reviewed and placed in documentation system
Requirements
- Requires a HS diploma or equivalent
- Minimum of 5 years of direct psychiatric and/or substance abuse experience
- Prior managed care experience
- Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws), LCSW, LMSW, LMFT, LMHC, or Licensed Professional Counselor, in applicable state(s) required
- MA/MS preferred
- Spanish bilingual preferred
- Ability to provide crisis intervention, assessment, short term problem resolution and referrals
- Must be within a reasonable commuting distance from the posting location(s) or obtain an accommodation as required by law
- May be required to become vaccinated against COVID-19 and Influenza if in certain patient/member-facing roles
- Experience managing Critical Incident Stress Debriefing requests
Benefits
- merit increases
- paid holidays
- Paid Time Off
- incentive bonus programs (unless covered by a collective bargaining agreement)
- medical, dental, vision
- short and long term disability benefits
- 401(k) +match
- stock purchase plan
- life insurance
- wellness programs
- financial education resources
- Virtual full-time work option (with required in-person training sessions)
- Onboarding and skill development (in-person training sessions)
- Hybrid workforce strategy / flexible work arrangements
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
crisis interventionassessmentshort term problem resolutionreferralssubstance abuse experiencedomestic abuse knowledgegrief counselingworkplace problems managementCritical Incident Stress Debriefing managementbehavioral healthcare benefits assessment
Soft skills
communicationinterpersonal skillsconsultationproblem-solvingorganizational skills
Certifications
LPCLCSWLMSWLMFTLMHC
