Behavioral Health EAP Consultant II
Elevance Health
EAP Clinical Counselor
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $54,095 - $116,760 per year
Job Level
Junior
About the role
- Deliver on-demand single session consultations, clinical assessments, triage, and informational services
- Leverage advanced technology platforms to enhance customer experience and connect members to appropriate solutions
- Support members via phone, video, or chat for personalized and effective care
- Provide immediate, 24/7 connection via video, live chat, or phone
- Connect members to referrals and resources within Aetna Mental Well-being and Resources for Living EAP
- Document interactions and coordinate care as needed to ensure optimal outcomes
Requirements
- Valid, unrestricted independent professional behavioral health clinical license (e.g., LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, or Clinical Psychologist) in the state where the candidate will work
- 1+ years of crisis intervention experience
- Strong written and verbal communication skills
- Excellent multitasking abilities
- Proficiency in using various technology platforms and tools
- 1+ years of EAP, Behavioral Health, or Social Services experience (preferred)
- Experience working with diverse populations (preferred)
- Familiarity with brief therapy models (Single Session Consultation helpful) and Motivational Interviewing (preferred)
- Call center work experience (preferred)
- Experience delivering services via chat, video, and phone (preferred)
- Strong rapport-building skills (preferred)
- Experience facilitating positive behavior changes (preferred)
- Master’s degree in a behavioral health or counseling field
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs including wellness screenings, tobacco cessation, and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
- Eligibility-dependent additional benefits
- Position eligible for CVS Health bonus, commission or short-term incentive program
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
crisis interventionEAP experiencebehavioral health experiencesocial services experiencebrief therapy modelsMotivational InterviewingSingle Session Consultationfacilitating positive behavior changesclinical assessmentstriage
Soft skills
written communicationverbal communicationmultitaskingrapport-building
Certifications
LPCLMFTLCSWLMHCLCMHCLICSWLISWClinical Psychologist
