Behavioral Health EAP Consultant I
Elevance Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Iowa, Kentucky, Ohio, Tennessee, Virginia, West Virginia, Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide assistance in a 24/7 Behavioral Health and Employee Assistance services team to up to approximately 10 million lives
- Respond to initial customer contacts and requests for services; receive client requests, assess situation, determine appropriate course of action
- Provide telephone support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s)
- Manage Critical Incident Stress Debriefing requests
- Assess members and assist them in accessing behavioral healthcare benefits available under their health plan
- Manage shared queue to ensure follow ups are completed in a timely manner
- Participate in required in-person onboarding and skill development training
Requirements
- Requires a HS diploma or equivalent
- Minimum of 3 years of direct psychiatric and/or substance abuse experience
- Or any combination of education and experience providing equivalent background
- Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws), LCSW, LMSW, LMFT, LMHC, or Licensed Professional Counselor in applicable state(s) required
- MA/MS preferred
- Shift: Monday – Friday; 11:30am – 8:00pm EST
- Ability to provide telephone-based crisis intervention, assessment, short-term problem resolution and referrals
- Must be able to work virtually full-time with required in-person training sessions
- Candidates not within a reasonable commuting distance from the posting location(s) may not be considered unless accommodation is granted as required by law
- May be required to become vaccinated against COVID-19 and Influenza if in certain patient/member-facing roles
Benefits
- merit increases
- paid holidays
- Paid Time Off
- incentive bonus programs (unless covered by a collective bargaining agreement)
- medical, dental, vision
- short and long term disability benefits
- 401(k) +match
- stock purchase plan
- life insurance
- wellness programs
- financial education resources
- virtual work arrangement with flexibility (virtual full-time, plus required in-person training)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
crisis interventionassessmentproblem resolutionreferral managementbehavioral healthcare accessclient request assessmentincident stress debriefingtelephone supportpsychiatric experiencesubstance abuse experience
Soft skills
communicationempathyproblem-solvingtime managementteam collaborationcustomer serviceorganizational skillsadaptabilityconflict resolutionactive listening
Certifications
LPCLCSWLMSWLMFTLMHCLicensed Professional Counselor