Sales Representative, French Speaker — Google Ads
Teleperformance
Senior Account Service Manager – Pharmacy Account Management
Elevance Health
full-time
Posted on:
Origin: • 🇺🇸 United States • District of Columbia
Visit company websiteSalary
💰 $91,308 - $150,006 per year
Job Level
Senior
About the role
- Provides strategic planning and account management for large accounts.
- Directs and manages the administration of contractual requirements and obligations.
- Manages the new and renewal implementation process for accounts.
- Interfaces with operations to ensure smooth delivery of services.
- Maintains ongoing account relationships at multiple levels throughout the customer's organization.
- Make recommendations for improvements to meet customers’ expectations.
- Develop implementation processes and manage reporting processes to ensure client retention and high levels of account satisfaction.
- Provides both on-site and off-site account management, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.
- Presents monthly, ad hoc, mid-year, and annual utilization and benefit reporting to the broker and client.
- Coordinates open enrollment meetings, renewal process and training sessions.
- Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements.
- Provides guidance or expertise to less experienced account service managers.
- Make routine account visits to attend client meetings as necessary.
Requirements
- Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.
- A sales license may be required.
- Travels to worksite and other locations as necessary.
- Experience working in the managed care/healthcare insurance industry most notably in pharmacy benefits; PBM experience strongly preferred.
- Exceptional strategic thinking, decision-making, problem-solving skills, and adaptability are highly preferred.
- Proven ability in collaborating with cross-functional teams and coordinating efforts towards common goals are strongly preferred.
- Experience interacting confidently with senior management and executive level stakeholders, as a subject matter expert and comfortable with influencing decision-making preferred.
- Excellent written, oral, presentation and interpersonal communication skills with the proven ability to negotiate expectations between multiple parties strongly preferred.
- Proficient with Microsoft Office products, MS Teams, CRM tools and Salesforce highly preferred.
