Behavioral Health EAP Consultant II
Elevance Health
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • North Carolina • Ohio • United States
Visit company websiteExplore more
About the role
- Supports Employee Assistance Program (EAP) service department by responding to initial customer contacts and request for services
- receives client request, assesses situation, determines appropriate course of action
- Provides telephone and/or on-site support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s)
- Manages Critical Incident Stress Debriefing requests
- Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan
- Applies specialized knowledge in substance abuse, domestic abuse, grief counseling, workplace problems, and management consultation
- Provides employer consultation to supervisors, managers, and Human Resources of the EAP contracted organization
- Manages shared mailbox that is used by clients and external vendor to forward information that must be reviewed and placed in documentation system
Requirements
- Requires a HS diploma or equivalent
- minimum of 5 years of direct psychiatric and/or substance abuse experience
- prior managed care experience
- any combination of education and experience, which would provide an equivalent background
- Current unrestricted license such as LPC, LCSW, LMSW, LMFT, LMHC, or Licensed Professional Counselor, in applicable state(s) required
- MA/MS preferred
- Call center experience preferred
- Managed care experience preferred
Benefits
- merit increases
- paid holidays
- Paid Time Off
- incentive bonus programs
- medical
- dental
- vision
- short and long term disability benefits
- 401(k) +match
- stock purchase plan
- life insurance
- wellness programs
- financial education resources
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
crisis interventionassessmentproblem resolutionbehavioral healthcaresubstance abusedomestic abusegrief counselingmanagement consultationmanaged care
Soft Skills
customer servicecommunicationconsultationproblem-solvinginterpersonal skills
Certifications
LPCLCSWLMSWLMFTLMHCLicensed Professional Counselor