Customer Care Representative I
Elevance Health
full-time
Posted on:
Location Type: Hybrid
Location: Costa Mesa • California • Colorado • United States
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Salary
💰 $18 - $22 per hour
About the role
- Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Analyzes problems and provides information/solutions.
- Operates a PC/image station to obtain and extract information and thoroughly documents inquiry outcomes.
Requirements
- Requires a HS diploma or equivalent
- Previous experience in an automated customer service environment
- Familiarity with HIPAA and best practices for protecting member PHI
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible working hours
- Incentive and recognition programs
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceproblem analysiscommunication
Certifications
HS diplomaequivalent