Senior Account Service Manager
Elevance Health
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • California • Colorado • United States
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Salary
💰 $91,308 - $156,528 per year
Job Level
About the role
- Provides strategic planning and account management for large accounts
- Directs and manages administration of contractual requirements and obligations
- Manages new and renewal implementation processes for accounts
- Interfaces with operations for smooth service delivery
- Maintains ongoing account relationships at multiple levels in the customer organization
- Makes recommendations for improvements to meet customers' expectations
- Develops implementation processes and manages reporting processes for client retention and satisfaction
- Provides on-site and off-site account management
- Interprets plan design, researches and resolves inquiries, claims, benefits and enrollment issues
- Presents utilization and benefit reporting to broker and client
- Coordinates open enrollment meetings, renewal processes and training sessions
- Participates in efforts to support standardization across accounts
- Works in multi-disciplinary teams for product and operational enhancements
- Provides guidance to less experienced account service managers
- Makes routine account visits
Requirements
- Requires a BA/BS
- Minimum of 5 years of experience managing business operations and/or customer relationships
- Combination of education and experience equivalent background preferred
- Insurance experience preferred
- TPA experience preferred
- Account Management experience preferred
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- Paid Time Off
- Medical, dental, vision benefits
- Short and long term disability benefits
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementcontract administrationimplementation processesreporting processescustomer relationship managementutilization reportingbenefit reportingenrollment processesservice deliverystandardization
Soft Skills
strategic planninginterpersonal skillscommunication skillsleadershipproblem-solvingteam collaborationcustomer servicerecommendation skillsguidancetraining
Certifications
BABS