Provider Relationship Account Consultant
Elevance Health
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $60,816 - $104,256 per year
Job Level
JuniorMid-Level
About the role
- Develops and maintains positive provider relationships with provider community via a mixture of email, telephonic and/or face-to-face outreach
- Collaborates with internal matrix partners to triage issues and submit work requests
- Coordinates communication process on administrative and medical policy, reimbursement, and provider utilization patterns
- Conducts routine outreach to support the understanding of managed care policies and procedures
- Coordinates and conducts provider training including developing and distributing provider relations materials
Requirements
- Requires a bachelor’s degree
- a minimum of 2 years of customer service experience
- including 1 year of experience in a healthcare or provider environment
- Provider customer service experience preferred
- Strong communication (verbal and written) skills
- Working knowledge of Microsoft Excel and Word
- Experience with claims/provider systems (i.e. Facets, WGS, and/or SPS) preferred
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
- Paid Time Off
- medical insurance
- dental insurance
- vision insurance
- short and long term disability benefits
- wellness programs
- financial education resources
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceprovider trainingmanaged care policiesclaims systemsprovider utilization patterns
Soft skills
communicationcollaborationrelationship management
Certifications
bachelor's degree