Customer Service Representative
NFI Parts Inc
Oracle
Customer Care Manager
Elevance Health
full-time
Posted on:
Location Type: Hybrid
Location: Indianapolis • Ohio • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- responsible for providing oversight for customer service staff
- establishing departmental policies and procedures
- directs implementation and administration of benefit programs
- prepares and communicates information regarding benefit programs, procedures, changes and government mandated disclosures
- audits to monitor efficiency and compliance with policies
- prepares specialized reports
- may be assigned to special project work
- hires, trains, coaches, counsels, and evaluates performance of direct reports
Requirements
- Requires BA/BS degree
- a minimum of 1 year of experience in a leadership role
- a minimum of 5 years related customer service experience
- Claims experience preferred
- FEP knowledge preferred
- Experience managing a remote staff preferred
- strong oral, written and interpersonal communication skills
- problem-solving skills
- facilitation skills
- analytical skills
Benefits
- merit increases
- paid holidays
- Paid Time Off
- incentive bonus programs
- medical benefits
- dental benefits
- vision benefits
- short and long term disability benefits
- 401(k) +match
- stock purchase plan
- life insurance
- wellness programs
- financial education resources
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer service experienceclaims experienceFEP knowledge
Soft skills
leadershiporal communicationwritten communicationinterpersonal communicationproblem-solvingfacilitationanalytical
Certifications
BA degreeBS degree
