Customer Support

• responsible for providing oversight for customer service staff
• establishing departmental policies and procedures
• directs implementation and administration of benefit programs
• prepares and communicates information regarding benefit programs, procedures, changes and government mandated disclosures
• audits to monitor efficiency and compliance with policies
• prepares specialized reports
• may be assigned to special project work
• hires, trains, coaches, counsels, and evaluates performance of direct reports

Customer Care Manager

Customer Service Analyst

Customer Care Supervisor

Customer Service Advocate

Customer Support Center Team Lead

Customer Support Specialist