Eletromidia

SMB Assistant – Customer Success Operations

Eletromidia

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Provide support to SMB customers using the platform to create and manage campaigns.
  • Handle customer service and operational support to resolve questions and issues.
  • Monitor campaign workflows and ensure correct delivery of placements.
  • Monitor the performance of media points.
  • Coordinate with partners on inactive placements and track resolution of incidents.
  • Support the Customer Success team with operational routines related to campaigns.

Requirements

  • Bachelor's degree completed or in progress in Marketing, Advertising, Communications, or related fields.
  • Strong verbal and written communication skills.
  • Organized and detail-oriented.
  • Creative and proactive.
  • Comfortable using image editing tools.
  • Experience in customer service, Customer Success, or operational roles.
  • Familiarity with campaign management platforms or digital media tools.
Benefits
  • 🏥 Medical and dental insurance: comprehensive care and wellbeing for greater peace of mind;
  • 🔐 Life insurance: because the future deserves protection too;
  • 🍽️ Flexible benefits card (Meal/Food): choose where to use it and enjoy every meal your way;
  • 🚌 Transportation allowance: guaranteed mobility for a more flexible commute;
  • 💰 Annual profit-sharing (PLR): we hit targets together and celebrate together;
  • 💪 Total Pass: support for fitness activities and practice;
  • 🎉 Day off on your birthday: a gift from us so you can enjoy your day;
  • 🎁 Raffles for tickets to a variety of experiences: culture, entertainment, and leisure;
  • 💻 Hybrid work model + relaxed work environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
campaign managementcustomer serviceoperational supportmedia performance monitoringincident resolution
Soft Skills
verbal communicationwritten communicationorganizational skillsdetail-orientedcreativityproactivity
Certifications
Bachelor's degree in MarketingBachelor's degree in AdvertisingBachelor's degree in Communications