Retail Media In-Store Operations Manager
Eletromidia
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
Visit company websiteExplore more
About the role
- Lead the operation responsible for deploying and maintaining networks of Smart Displays distributed across thousands of establishments in Brazil;
- Coordinate the rollout of new display networks, ensuring technical quality of installations and adherence to schedules;
- Ensure continuous operation of the displays, including technical support, infrastructure monitoring, and incident management;
- Coordinate an operation involving internal teams, field partners, and technology vendors;
- Design and evolve operational processes, including deployment playbooks, installation standards, and technical procedures;
- Define and track SLAs and operational metrics, such as display uptime, average deployment time, and remote incident resolution rate;
- Manage service providers and field partners, including setting quality standards, performance management, certification, and partner network expansion;
- Coordinate deployment and field technical support activities across different regions of the country;
- Work closely with Commercial, Customer Success, Product, and Monetization teams to ensure deployment and evolution of operated networks;
- Lead and develop a multidisciplinary internal team, including deployment engineers, technical support, network monitoring, and media operations professionals;
- Identify improvement opportunities and evolve the area's operating model to support operational expansion.
Requirements
- Experience managing operations with field services involving technology;
- Experience leading operational teams;
- Ability to design and evolve processes and operational models;
- Analytical profile and metrics-driven;
- Experience managing partners and vendors;
- Minimum of 2 years' experience in a leadership role.
Benefits
- Health and dental insurance: more care and well-being so you can live with peace of mind;
- Life insurance: because the future deserves care too;
- Flexible card (Meal/Food): choose where to use it and enjoy each meal your way;
- Commuter allowance (transportation): guaranteed mobility so you can travel to and from work with more flexibility;
- Annual profit-sharing (PLR): we hit targets together, we celebrate together;
- Total Pass: support for engaging in physical activities;
- Birthday Day Off: our gift for you to enjoy your day;
- Ticket raffles for various experiences: culture, entertainment, and leisure;
- Hybrid work model + relaxed work environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
network deploymenttechnical supportinfrastructure monitoringincident managementoperational processes designSLA trackingoperational metricsperformance managementfield services managementprocess design
Soft Skills
leadershipanalytical skillsteam coordinationcommunicationproblem-solvingvendor managementprocess improvementmultidisciplinary team developmentquality standards settingmetrics-driven approach