Elemica

Salesforce Administrator

Elemica

full-time

Posted on:

Location Type: Office

Location: Hyderabad • India

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About the role

  • Design, configure, and maintain Salesforce solutions to meet business requirements; implement custom objects, fields, validation rules, and workflows.
  • Develop custom reports, dashboards, and analytics to provide actionable insights to Revenue Operations (routine pipeline reporting and ad hoc requests).
  • Ensure that Salesforce is properly set up to capture and report on critical data used for insight into key metrics for Revenue Operations.
  • Administration of systems used by the sales organization: Salesforce, DocuSign, Salesloft, ZoomInfo, Bombora, SurveyMonkey, LinkedIn Sales Navigator.
  • Managing configuration changes and integration applications using APIs and middleware tools.
  • Ensure data integrity and security by implementing best practices for data governance and compliance.
  • Provide training and support to end-users on functionality and best practices; serve as primary contact for technical troubleshooting, resolving user inquiries, and system errors.
  • Collaborate with Sales, Marketing, Client Success, and IT to gather requirements, implement solutions, and plan for scalability.
  • Develop and maintain customer and prospect database to be used for territory management, target greenfield and whitespace opportunity.
  • Assist with managing data & process integration for acquisitions.

Requirements

  • Minimum 3 years of experience as a Salesforce Administrator inside a software company.
  • Salesforce Administration (ADM 201) and Agentforce certifications required.
  • Strong understanding of Salesforce architecture and data models.
  • Excellent communication skills with the ability to effectively communicate with technical and non-technical stakeholders.
  • Excellent project management skills.
  • Proven accountability and excellent interpersonal skills; the confidence to be an honest advocate who is willing to speak up when needed.
  • Excellent problem-solving skills with ability to get to the root cause of internal and external problems; ability to recommend resolutions.
  • Must respond to client requests with empathy, compassion, strategic advisement, and rapidity.
  • Desire to work with a collaborative global team with teams in the USA, Germany, UK, Netherlands, and India.
Benefits
  • Market-Leading Pay: We ensure your talent is rewarded with competitive compensation.
  • Complete Family Health: Comprehensive health insurance to protect you and your entire family.
  • Secure Tomorrow: Build a strong financial future with robust retirement plans including EPF, Corporate NPS, and Gratuity.
  • Flexible Work-Life: Embrace work-life balance through our hybrid model and flexible hours.
  • Celebrate Achievement: Our annual and quarterly recognition programs foster a high-performance culture by consistently rewarding your excellence and driving success.
  • Support for Life's Milestones: Beyond standard annual, sick, and casual leave, we offer dedicated time off for significant life events like marriage and paternity.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforce solutions designSalesforce administrationcustom objectsvalidation rulesworkflowscustom reportsdashboardsdata governanceAPIsmiddleware tools
Soft Skills
communication skillsproject managementinterpersonal skillsproblem-solvingempathystrategic advisementcollaborationaccountabilitytechnical troubleshootinguser support
Certifications
Salesforce Administration (ADM 201)Agentforce