Assistant Technical Service Manager
Element Solutions Inc
full-time
Posted on:
Location Type: Office
Location: China
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About the role
- Support China IC Substrate Business Team in coordination and of all ICS activities, including customer service, training Engineers, product roadshow, trial run at customer, technical discussion and trouble-shooting
- Capable of working customer service and analyzing CVS independent
- Spend over 50% of time in front of customers, impressing them with technical competence and capabilities in ICS market area
- Capable of analyzing and organizing data and document related to the product knowledge and its application know-how, support sales team gain new business
- Clearly communicate the technical knowledge for the ICS product, positioned to the competition, to the Chinese sales and technical service team
- Capable of support the NPI/GDAC Team for the respective product or product group
- As needed, organize and lead the efforts involved with local equipment vendor, and subsequent equipment deals with customers
Requirements
- Bachelor’s or Master’s degree in Chemistry, Chemical Engineering, Materials Science, or a related discipline
- Minimum 5 years of working experience in IC substrate factory or Circuit board factory, technical service, application development, or product support within the chemical industry
- Proven track record in managing technical service functions in sectors such as PTH, copper plating of DC mode and pulse
- Proficient in reading and writing English, with basic oral communication skills
- Willingness to travel regionally to support customers and teams
Benefits
- Opportunities for career growth
- Competitive compensation (competitive base salary and performance related bonus plan)
- Health, commercial insurance
- PTO/Holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical serviceapplication developmentproduct supportdata analysiscustomer servicetrouble-shootingNPIGDACcopper platingPTH
Soft Skills
communicationorganizational skillsleadershipcustomer engagementtechnical competenceindependent analysisteam collaborationtrainingimpression managementproblem-solving
Certifications
Bachelor’s degreeMaster’s degree