Maintains a focus on Customer Satisfaction while managing day-to-day activities of customer accounts and regional partners.
Perform root cause analysis to identify issues and propose solutions.
Maintaining a continuous improvement mindset.
Acts as key interface with the customer account site-buyers.
Handles all customer interactions in a courteous, helpful, and professional manner.
Works closely with manufacturing planners and logistics personnel in order to keep the supply line free of interruptions.
Completes all required training and follows all Macdermid Alpha Health, Safety & Environmental policies/procedures.

Requirements

Associate’s degree required; Bachelor’s degree preferred
Minimum of 5 years of demonstrated experience in customer service, preferably within a manufacturing and logistics-driven environment
Proven ability to support complex customer requirements, including coordination with supply chain, production, and logistics teams
Excellent written and verbal communication skills in English, with the ability to communicate clearly and professionally with both internal and external stakeholders
Strong sense of urgency with exceptional customer follow-up and ownership mindset, ensuring timely resolution of issues and inquiries
Highly organized, self-motivated, and resourceful, with the ability to manage multiple priorities simultaneously in a fast-paced environment
Demonstrated problem-solving skills and a strong drive to resolve customer issues efficiently and effectively
Proficient in standard computer applications, with the ability to quickly learn and adapt to new systems and tools
Comfortable working across multiple customer platforms, including cloud-based solutions (e.g., iCloud or similar environments)
Prior experience with JD Edwards (JDE) is preferred but not required
Intermediate proficiency in Microsoft Excel, including data analysis, reporting, and basic formulas.

Benefits

health, dental, and vision insurance
Wellness Program
PTO/Holidays
401(k)-retirement plan with a company match
paid parental leave
tuition reimbursement
opportunities for professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceroot cause analysisproblem-solvingdata analysisreportingMicrosoft Excelsupply chain coordinationlogistics managementmanufacturing processescontinuous improvement

Soft Skills

customer satisfactioncommunication skillsorganizational skillsself-motivatedresourcefultime managementsense of urgencyownership mindsetcourteous interactionability to manage multiple priorities

Certifications

Associate’s degreeBachelor’s degree