Technical Service Manager
Element Solutions Inc
full-time
Posted on:
Location Type: Office
Location: United States
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About the role
- Provide Technical Service support to customers / agents/engineers on technical aspects whenever they encounter technical issues.
- Provide after-sales service to customer (outdoors) / agents – troubleshooting on problems encountered on products and process flows.
- Provide technical advice on product usage and applications.
- Conduct training for internal and external technical staff on new process installation.
- Conduct routine process audit to assist customers in establishing and maintaining their processes.
- Prepare all necessary items and documentation for potential customer’s approval.
- Co-ordinate all activities pertaining to projects with Technical Service Engineers.
- Conduct site commissioning.
- Prepare all the necessary documents to be given to the customer.
- Contribute to MacDermid Enthone Electronic Solutions sales/marketing efforts by contributing content technical sales tools to marketing to aid in the pursuit of new business and strengthening of existing customer accounts.
- Provide timely identification and communication of market trends, technical developments, competitive activities and business opportunities.
- Help maintain database of internal and external product test data, product characterization and product / package reliability data.
- Provide timely and accurate forecast of sales & annual sales budget in the territory.
- Present technical product presentations, product recommendations and product application support to external and internal customers via phone, e-mail and direct customer interface.
- Other duties as assigned
Requirements
- 5-10 years or more in PCB chemical processes or related plating experience
- Bachelor’s degree or Diploma in Chemical engineering or Industrial chemical Engineering
- Proven English and Chinese speaking Language proficiency
- strong Microsoft Office, e-mail and other PC application skills
Benefits
- competitive base salary
- generous performance related bonus scheme
- covered under corporate medical insurance plan
- annual leaves
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
PCB chemical processesplating experiencetechnical service supporttroubleshootingprocess installationprocess audittechnical product presentationssales forecastingproduct characterizationproduct reliability
Soft Skills
communicationtrainingcoordinationcustomer servicemarket trend identificationtechnical adviceproblem-solvinginterpersonal skillspresentation skillsteam collaboration
Certifications
Bachelor’s degree in Chemical EngineeringDiploma in Industrial Chemical Engineering