Element Solutions Inc

Customer Technical Support Engineer

Element Solutions Inc

full-time

Posted on:

Location Type: Hybrid

Location: Germany

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About the role

  • Ensure that Company ISO, Health, Safety and Environmental policies are fully implemented during all activities
  • With minimal oversight, works to provide technical and laboratory support to external and internal requests
  • Develop a full understanding of the FIM process, including being fully certified to use all equipment involved in this process
  • Investigate, experiment, and ensure product performance is appropriate for projects and applications
  • Provide data in reports to help optimize customer processes
  • Report project progress, publish technical reports and make presentations as needed
  • Develop knowledge, understanding and conduct OEM specification testing to support ongoing and future projects
  • Support complaints investigation using problem solving techniques to identify root cause
  • Communicate outcomes to the customer and initiate corrective actions
  • Work across functional lines with quality and production to support quality release testing and complaint investigations
  • Calibrate, research and test equipment to ensure dependable research results

Requirements

  • Practical work experience within the automotive industry in a production environment would be advantageous
  • Graduates interested in starting a career in the films and electronics industry are encouraged to apply
  • Relevant degree subjects would be materials science or electronic engineering
  • Additional knowledge of plastics or printed electronics would be highly beneficial
  • Strong safety orientation
  • Self-starter
  • Strong internal and customer communication skills
  • An effective team player in a complex environment
Benefits
  • A secure and long-term job in a dynamic and multidisciplinary team
  • Comprehensive introduction to various areas of responsibility
  • Continuous development opportunities and support through targeted training programs
  • An open corporate culture where your ideas and suggestions are valued
  • Attractive social benefits and employee offers
  • Performance-oriented compensation with the opportunity to earn additional bonuses for good performance
  • 30 days of vacation per year and a weekly working time of 37.5 hours
  • Collegiality, respect, and recognition as fundamental values of our company
  • Company car
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ISO policiesHealth and SafetyEnvironmental policiesFIM processOEM specification testingCalibrationProblem solving techniquesData reportingTechnical reportingProduct performance testing
Soft Skills
Strong safety orientationSelf-starterInternal communication skillsCustomer communication skillsTeam playerProblem solvingPresentation skillsCollaborationAdaptabilityAttention to detail