Element Solutions Inc

Customer Service Coordinator

Element Solutions Inc

full-time

Posted on:

Location Type: Office

Location: United States

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Tech Stack

ERP

About the role

  • Serve as a primary contact for customer inquiries via phone, email, or other channels
  • Provide accurate information regarding products, services, pricing, and order status
  • Resolve customer issues promptly or escalate complex cases to the appropriate team
  • Process customer orders, changes, and returns in company systems
  • Coordinate with logistics, production, sales, and finance to ensure timely order fulfillment
  • Monitor delivery schedules and proactively communicate updates to customers
  • Maintain accurate customer records, order details, and communication logs
  • Prepare routine reports on service performance, order accuracy, and customer feedback
  • Support audits and compliance requirements by ensuring proper documentation
  • Identify recurring issues and recommend process improvements
  • Support initiatives to enhance customer experience and operational efficiency
  • Assist in updating procedures, FAQs, and service guidelines

Requirements

  • High school diploma required; associate or bachelor’s degree preferred
  • 2–4 years of experience in customer service, order management, or administrative support
  • Strong communication and interpersonal skills
  • Proficiency with MS Office and familiarity with CRM or ERP systems
  • Excellent organizational skills and attention to detail
  • Ability to multitask and work effectively in a fast‑paced environment
  • Proficiency in English and Italian is a necessity
  • Proficiency in French and Dutch is a preference
Benefits
  • Competitive base salary
  • Generous performance related bonus scheme
  • 40 vacation days per year on a full-time basis (27 vacation days and 13 ADV days)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceorder managementadministrative supportmultitaskingattention to detailreport preparationprocess improvement
Soft Skills
communication skillsinterpersonal skillsorganizational skillsproblem-solvingcustomer experience enhancement
Certifications
high school diplomaassociate degreebachelor’s degree