Element Fleet Management

Client Relationship Manager – North East US

Element Fleet Management

full-time

Posted on:

Location Type: Remote

Location: Connecticut • Maine • United States

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Salary

💰 $101,900 - $140,140 per year

About the role

  • Build positive client relationships in an assigned territory.
  • Proactively consult on customer needs, customer education, and analysis on products and services while recommending cost saving solutions.
  • Manage processes to optimize fleet productivity.
  • Utilize tools to effectively communicate with an assigned territory through multiple communication channels.
  • Partner with Growth Initiative teams in the development and implementation of account growth strategies to meet objectives.
  • Educate and train customers on product offerings, available technologies, and resources.
  • Take ownership of client issues and apply critical thinking, problem solving, and root cause analysis to identify solutions.
  • Conduct periodic surveys, analyze results, and create action plans to ensure continuous improvement and client satisfaction.
  • Partner with operational teams and provide feedback on client satisfaction and identified areas of improvement.

Requirements

  • BS or BA in business or related field required
  • 3–5 years of relevant customer service or client account management experience
  • Ability to manage multiple tasks simultaneously in a rapidly changing, fast-paced environment
  • Strong critical thinking skills to offer creative solutions to meet client needs
  • Excellent verbal and written communication skills
  • Ability to travel upon request
  • Candidates must reside in PA, NJ, NY, CT, RI, MA, VT, NH, or ME to be considered for this role.
Benefits
  • Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
  • Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceclient account managementcritical thinkingproblem solvingroot cause analysisdata analysisprocess optimizationsurvey analysisaction planning
Soft Skills
relationship buildingcommunicationcreativitymultitaskingadaptabilityownershipclient educationteam collaborationclient satisfaction focus
Certifications
BS in businessBA in business