Client Relationship Manager – North East US
Element Fleet Management
full-time
Posted on:
Location Type: Remote
Location: Connecticut • Maine • United States
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Salary
💰 $101,900 - $140,140 per year
About the role
- Build positive client relationships in an assigned territory.
- Proactively consult on customer needs, customer education, and analysis on products and services while recommending cost saving solutions.
- Manage processes to optimize fleet productivity.
- Utilize tools to effectively communicate with an assigned territory through multiple communication channels.
- Partner with Growth Initiative teams in the development and implementation of account growth strategies to meet objectives.
- Educate and train customers on product offerings, available technologies, and resources.
- Take ownership of client issues and apply critical thinking, problem solving, and root cause analysis to identify solutions.
- Conduct periodic surveys, analyze results, and create action plans to ensure continuous improvement and client satisfaction.
- Partner with operational teams and provide feedback on client satisfaction and identified areas of improvement.
Requirements
- BS or BA in business or related field required
- 3–5 years of relevant customer service or client account management experience
- Ability to manage multiple tasks simultaneously in a rapidly changing, fast-paced environment
- Strong critical thinking skills to offer creative solutions to meet client needs
- Excellent verbal and written communication skills
- Ability to travel upon request
- Candidates must reside in PA, NJ, NY, CT, RI, MA, VT, NH, or ME to be considered for this role.
Benefits
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceclient account managementcritical thinkingproblem solvingroot cause analysisdata analysisprocess optimizationsurvey analysisaction planning
Soft skills
relationship buildingcommunicationcreativitymultitaskingadaptabilityownershipclient educationteam collaborationclient satisfaction focus
Certifications
BS in businessBA in business