Element Fleet Management

Client Relationship Manager – Last Mile Rental

Element Fleet Management

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $101,900 - $140,140 per year

About the role

  • Build positive client relationships within Element Last Mile Rental.
  • Proactively consult on customer needs, customer education, and analysis on products and services while recommending cost saving solutions and managing processes to optimize fleet productivity.
  • Proactively consult on Field Associate needs, including assistance with T&R requests and prerequisite completion tracking.
  • Take ownership of client issues and apply critical thinking, problem solving, and root cause analysis to identify solutions.
  • Conduct periodic surveys, analyze results, and create action plans to ensure continuous improvement and client satisfaction.
  • Partner with and provide feedback to operational teams on client satisfaction and identified areas of improvement.
  • Utilize tools to effectively communicate with an assigned territory through multiple communication channels.
  • Partner with the Automation team to identify and create system integrations that improve response time and tracking of opportunities for improvement.
  • Partner with Growth Initiative teams to develop and implement account growth strategies to meet objectives.
  • Educate and train customers and Field Associates on product offerings, available technologies, and resources.

Requirements

  • BS or BA in business or related field required.
  • 3–5 years of relevant customer service or client account management experience.
  • Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
  • Must have a minimum of intermediate-level proficiency with Excel and other Microsoft applications.
  • Ability to manage multiple tasks simultaneously in a rapidly changing, fast-paced environment.
  • Strong critical thinking skills to offer creative solutions to meet client needs.
Benefits
  • Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
  • Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ExcelMicrosoft applicationsroot cause analysisproblem solvingcritical thinking
Soft skills
client relationship managementcustomer educationcommunicationmulti-taskingcreativity