Electromed, Inc.

General

• Provide exceptional customer service to our patients throughout treatment
• Take inbound calls from patients and external customers with questions and triage as needed.
• Conduct quality follow up calls for required insurance compliance reporting, patient wellness, to ensure patient is seeing results, comfortable with device and adhering to therapy.
• Coordinate and arrange shipping for initial device deliveries, replacement products and returns.
• Successfully assist patients with device issues through troubleshooting or forwarding to a respiratory therapist for more complex needs.
• Accurately record information to internal patient database.
• Effectively communicate with internal customers such as Patient Account Liaison, Patient Advocacy Specialist, Training Coordinators and Billing Specialists.
• Completion of other miscellaneous tasks as needed to help support the Reimbursement team.
• Understanding and adherence to local State and Federal healthcare regulatory and compliance rules.
• Follow Electromed mission and core values, while striving to achieve company goals

Patient Services Coordinator