Patient Services Coordinator

Electromed, Inc.

Patient Services Coordinator ensuring successful treatment for patients using the SmartVest. Responsible for patient communication, compliance, and troubleshooting device issues.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $25 - $32 per hourWebsite

About the role

Key responsibilities & impact

Provide exceptional customer service to our patients throughout treatment
Take inbound calls from patients and external customers with questions and triage as needed.
Conduct quality follow up calls for required insurance compliance reporting, patient wellness, to ensure patient is seeing results, comfortable with device and adhering to therapy.
Coordinate and arrange shipping for initial device deliveries, replacement products and returns.
Successfully assist patients with device issues through troubleshooting or forwarding to a respiratory therapist for more complex needs.
Accurately record information to internal patient database.
Effectively communicate with internal customers such as Patient Account Liaison, Patient Advocacy Specialist, Training Coordinators and Billing Specialists.
Completion of other miscellaneous tasks as needed to help support the Reimbursement team.
Understanding and adherence to local State and Federal healthcare regulatory and compliance rules.
Follow Electromed mission and core values, while striving to achieve company goals

Requirements

What you’ll need

Associates degree or equivalent healthcare experience
1+ years of clinic, hospital, or DME experience
Proven customer service skills and superb written and verbal communication skills with patients and team
Work well on a team
Proficient in communication technologies (e-mail, cell and desk phone, etc.) and basic computer skills
Self-starter with positive attitude
Ability to act with empathy and respect to resolve patient concerns
Ability to prioritize and organize
Strong analytical and problem-solving skills
Helpful to have call center experience, prior knowledge with HFCWO, and insurance reimbursement experience
Bilingual (Spanish) strongly preferred

Benefits

Comp & perks

6 weeks off annually
Employee bonus plan
Flexible hybrid/remote work options
Full pay maternity, paternity, parental, short-term disability leaves
Employee driven recognition program
Access to hundreds of training opportunities
Company paid educational assistance
Well-being on demand
Perks at Work
Competitive health and welfare plans -HSA company contribution
401(k) company match
Great culture and people!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceinsurance compliancetroubleshootingpatient database managementcall center experienceHFCWO knowledgeinsurance reimbursement

Soft Skills

communication skillsteamworkempathyorganizationanalytical skillsproblem-solvingself-starterpositive attitude

Certifications

Associates degree