Electric

Full-stack Engineer

• Work closely with product managers and engineers to build a market-leading product.
• Build the technical foundation that enables our platform to scale as our customer base, product capabilities, integrations, and AI-powered features continue to grow.
• Design and implement scalable APIs, services, and data models that power our customer-facing applications
• Own the reliability, performance, and observability of backend systems in production
• Design, build, and operate scalable backend services using Python, FastAPI, PostgreSQL, SQLAlchemy, Temporal workflows, Redis, AWS (RDS, S3, SQS, DynamoDB), and Terraform, with a strong focus on reliability, observability, and developer experience.
• Build and maintain performant, accessible frontend applications using React and TypeScript, collaborating closely with product to deliver high-quality user experiences.
• Leverage AI-native development practices to accelerate engineering velocity, including AI coding assistants (such as Claude Code), reusable Skills, autonomous agents, and workflow automation. You'll be expected to both use these tools effectively and help evolve how our engineering organization develops software with AI.
• Integrate with third-party services and APIs to deliver comprehensive solutions
• Champion developer experience by improving tooling, CI/CD, testing, local development workflows, and engineering processes that increase team productivity.
• Participate in technical architecture discussions and help drive technical decisions within your team and across engineering
• Mentor and pair with other developers to instill a growth mindset and raise the technical bar
• Lead by example with a focus on craftsmanship, reliability, and quality

Senior Software Engineer

Customer Support

• Investigate, triage, and resolve customer-reported issues across Electric's SaaS platform and desktop applications
• Handle a high volume of concurrent cases with disciplined follow-up
• Reproduce and document product bugs with enough technical detail
• Evaluate browser console logs, network requests, and application errors
• Escalate complex or unresolvable issues to Senior Specialists or Engineering
• Complete technical tasks submitted by Customer Success Managers
• Contribute to internal and external knowledge base articles
• Identify and surface patterns in customer issues to Support leadership
• Work across teams — CS, Product, Engineering

Senior Product Support Specialist

Product Marketing

• Lead cross-functional marketing initiatives through agile project management, ensuring that campaigns and materials are developed efficiently and align with business objectives.
• Own the messaging and positioning of the Electric solutions, synthesizing complex product capabilities into compelling narratives that drive adoption.
• Develop and manage a strategic portfolio of assets, including one-pagers, sell sheets, FAQs, partner pitch decks, and competitive battle cards that arms sales teams to win.
• Foster a data-driven marketing culture, leveraging competitive analysis, customer feedback, and campaign performance data to inform marketing strategies.
• Manage product update communications to clients and prospects.
• Use a combination of quantitative and qualitative data to prioritize marketing initiatives and measure the effectiveness of partner adoption campaigns and product positioning efforts.
• Align with the marketing team to develop product nurture campaigns designed to drive partner customer adoption and engagement with the platform.
• Define detailed campaign briefs, content requirements, and success metrics in collaboration with marketing, design and analytics teams, covering messaging frameworks, audience and targeting.
• Align with the marketing team for development and execution of a full marketing campaign lifecycle, ensuring timely delivery of high-impact marketing assets.

Product Marketing Manager

Manager

• Hire, onboard, and ramp Support Specialists to productivity quickly
• Work closely with Support Specialists to troubleshoot, unblock, and resolve customer issues
• Run regular 1:1s, team meetings, and performance conversations with consistency and care
• Coach individuals to team metrics and SLAs — celebrate wins, address gaps early
• Build and deliver training programs that sharpen product knowledge and support skills
• Serve as an escalation point for complex or sensitive customer issues
• Analyze support data to identify trends and areas for improvement
• Maintain up-to-date knowledge of company products and services
• Collaborate with product development teams to address product issues and customer feedback
• Create and maintain documentation for support procedures
• Foster an inclusive, high-trust team culture where people feel supported to do their best work

Senior Software Engineer

Senior Product Support Specialist

Product Marketing Manager

Product Support Manager