Director, Technology
Eleanor Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $170,000 - $190,000 per year
Job Level
About the role
- Lead and manage a team of 2 Project Managers, 3 Software Engineers, and 1 IT Systems Administrator (plus 2 part-time contractors)
- Stand up and run a structured sprint process with biweekly planning, backlog management, and sprint reviews
- Generate real velocity data so the business knows what to expect and the team can commit to realistic timelines
- Create a culture of visible, predictable delivery across the technology function
- Own the holistic view of Eleanor Health’s technology stack across EHR, CRM, scheduling, communications, data, and operations
- Drive consolidation toward core platforms and reduce tool sprawl
- Lead platform optimization initiatives to improve system reliability, reduce manual workarounds, and simplify the staff experience
- Evaluate and manage vendor relationships, SLAs, contracts, and costs
- Drive evaluation and deployment of AI-powered tools to improve community member access and reduce administrative burden on staff
- Lead system consolidation initiatives to reduce fragmentation and create a single source of truth for key operational data
- Oversee technology setup for new market launches as Eleanor Health expands to additional states
- Partner with Operations, Clinical, and Growth leadership to identify and deliver the highest-impact technology projects
- Ensure reliable IT support across a fully remote, multi-state organization
Requirements
- 7+ years of experience in technology leadership, IT operations, or product/engineering management
- Direct experience managing a team of project managers and/or software engineers
- Proven ability to implement structured delivery processes (sprint planning, backlog management, prioritization frameworks)
- Experience managing complex vendor ecosystems — vendor evaluation, contract negotiation, integration oversight, consolidation
- Strong EHR familiarity (athenahealth experience strongly preferred; Epic, Cerner, or similar acceptable)
- Experience in a multi-site or multi-state healthcare organization, ideally with telehealth/virtual care operations
- Understanding of HIPAA compliance, data security, and healthcare vendor management (BAAs, SOC 2, HITRUST)
- Ability to interface effectively with executive leadership — translating technical complexity into business-level decisions and tradeoffs
Benefits
- Generous Paid Time Off (prorated for new employees)
- 12 Vacation days
- 12 Wellness (Sick) days
- 3 Floating holidays
- 9 Company-observed holidays
- Jury Duty, Voting Leave, and other forms of paid time off may be available
- Eleanor-paid medical and dental insurance plans, with affordable vision coverage
- 401(k) plan with 3% match
- Short-term disability
- Long Term Disability - Picks up where Short Term Disability leaves off (employee paid)
- Life Insurance - Both Eleanor and employee-paid options are available
- Family Medical Leave
- Wellness Perks & Benefits - Mental Health is important to us
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementsoftware engineeringsprint planningbacklog managementvendor evaluationcontract negotiationEHRdata securityHIPAA complianceAI-powered tools
Soft Skills
leadershipcommunicationorganizational skillscollaborationproblem-solvingstrategic thinkingadaptabilitydecision-makinginterpersonal skillsnegotiation