Eleanor Health

General

• Provides direct patient care for MAT, substance use and other psychiatric disorders via telemedicine
• Works closely with Eleanor Health Operations Managers, Lead Clinician, and other team members to ensure seamless integration of medical services with whole-person support services
• Contributes to a unique and attractive culture that values mission-orientation, proactive initiative, ethical behavior, and collaboration
• Ensures medical care and documentation are in compliance with all applicable state and federal laws, regulations and CARF accreditation standards
• Participates in continuous quality improvement (CQI) initiatives

Psychiatric Nurse Practitioner, Part-Time

• Serve as the first point of contact for prospective members via inbound phone calls, web form submissions, and online scheduling workflows
• Proactively outreach to prospective members who: Start but do not complete online scheduling
• Submit web forms requesting information
• No-show to their first appointment and need re-engagement
• Confidently educate prospective members on Eleanor Health’s whole-person care model, including what we do and what we don’t offer, while positioning Eleanor as a strong option for people seeking support with substance use
• Use a consultative, sales-oriented approach to: Understand a prospective member’s needs, motivations, and barriers
• Address concerns and hesitations
• Clearly articulate the value of Eleanor Health’s approach to care
• Maintain ownership of leads by creating follow-up tasks, documenting next steps, and ensuring no prospective member “falls through the cracks”
• Manage inbound referrals from external providers and community partners, including proactively outreaching to confirm receipt of referrals, provide status updates when appropriate, and request additional or updated contact information to ensure timely connection to care
• Meet or exceed individual and team performance metrics, including: Answer rate & speed to answer
• Quality score
• Conversion to scheduled and completed first appointments
• Accurately document all interactions in CRM (Salesforce) and EMR (Athena)
• Collaborate closely with clinical and operations teams to ensure a seamless member experience
• Continuously improve your approach by incorporating feedback, coaching, and performance data

Psychiatric Nurse Practitioner, Part-Time

Member Intake Specialist

Psychiatric Nurse Practitioner, Part-Time