Eleanor Health

Financial Planning and Analysis

• Act as financial counselor to community members by explaining their benefits and financial responsibility in a clear, concise manner
• Set appropriate expectations with community members regarding Eleanor Health policies for payment
• Handle communication effectively and demonstrate empathy with all community members
• Resolve community member issues and questions related to their outstanding balance and insurance coverage; ensure plan for payment is established, documented, and upheld
• Demonstrates strong expertise in managing the complexities of financial clearance, with confidence in assisting members across multiple communication channels, including phone, secure messaging, and email.
• Comfortable engaging with diverse and often complex populations, consistently exhibiting patience, sound judgment, and strong problem-solving abilities.
• Committed to delivering high-quality service and a positive member experience in every interaction.
• Assess current workflows and surface opportunities to drive efficiency and improve performance against key metrics
• Collect outstanding community member balances
• Collaborate and communicate with RCM, Clinic, and Access teams to ensure shared understanding of opportunities to enhance processes and barriers to success
• Utilize data to inform prioritization of work
• Research and respond to insurance denials
• Review insurance remittances for rejections and respond with corrective action
• Fax, scan or email correspondence to patients
• Attend weekly team meetings and monthly staff meetings
• Assist in training new team members when appropriate
• Perform other duties as assigned by manager

Member Financial Services Specialist