Eleanor Health

Customer Support

• Effectively manage inbound calls and provide accurate, timely resolution to non-clinical inquiries in accordance with established policies, procedures, and workflows.
• Communicate clearly and professionally with community members, internal team members, and other internal and external stakeholders.
• Identify, troubleshoot, and implement solutions to resolve complex member issues.
• Utilize a one-call resolution approach whenever possible, collaborating with or escalating issues to Market Operations or other functional teams as needed.
• Navigate and utilize multiple systems and platforms, including but not limited to G-Suite, Salesforce, Vonage, Athena, Monday, OpsHub, and related tools.
• Work independently while also contributing effectively as part of a remote, team-based environment.
• Maintain the ability to multitask efficiently in a fast-paced, high-volume setting.
• Ensure reliable, secure internet access and maintain a secure, reasonably quiet work-from-home environment.
• Complete additional administrative or operational duties as assigned.

Member Support Specialist – Part-Time

Product Manager

• Own the full lifecycle of AI vendor relationships, from evaluation and selection through deployment, iteration, and ongoing performance management.
• Lead structured vendor evaluations: coordinate demos, manage scorecards, drive to a recommendation, and own contract and integration requirements
• Define clinical safety requirements for every AI deployment.
• Run pilots, define success metrics, and drive go/no-go decisions with clear data
• Own the strategy for deploying Claude and other AI tools internally.
• Develop onboarding and training programs that help team members get real value from AI tools in their day-to-day work
• Identify and prioritize high-value internal use cases: transcript analysis, call analysis, data entry automation, schedule optimization, and more
• Partner with Operations, Clinical, Technology, and other key teams to identify where AI agents can automate or improve workflows that currently require manual effort.
• Map current manual workflows and identify where AI agents can remove repetitive steps, reduce errors, or eliminate handoffs entirely
• Build and maintain the AI product roadmap in partnership with the Director of Technology and ELT.

Senior Product Manager, AI

Revenue Operations

• Develop the technology roadmap for Revenue Cycle, identifying opportunities to better leverage technology and automation to fill and eliminate process gaps and promote efficiencies
• Collaborate with IT and clinical operations to optimize EHR and practice management systems for revenue cycle efficiency
• Manage vendor relationships and drive accountability and performance while identifying opportunities for internal and external performance improvement
• Define strategic objectives, work closely with internal stakeholders and revenue cycle business partners to evaluate and analyze existing systems and processes, and implement improvements that support revenue cycle goals.
• Develop and implement strategic initiatives to improve revenue cycle performance, reduce denials, and enhance cash flow
• Partner and collaborate with Finance, Clinical Operations, and Payer Contracting teams
• Due Diligence and Assessment: develop and implement standardized protocols for integrating new businesses, acquisitions, and initiatives into the revenue cycle
• Provide regular updates and reports to the Vice President of Revenue Strategy and other senior leaders on Revenue Cycle performance and outcomes
• Create high-performance culture focused on continuous improvement

Revenue Operations Specialist – Systems & Strategy

Therapist

• Conduct behavioral health assessments for all new patients
• Manage the treatment of patient psychiatric, psychosocial, physical health-related and behavioral health needs throughout the patient’s treatment journey
• Conduct individual and group therapy sessions with patients
• Coordinate with external behavioral health treatment facilities to coordinate care when necessary
• Proactively identify methods to improve patient outcomes

Behavioral Health Therapist

Director

• Lead and manage a team of 2 Project Managers, 3 Software Engineers, and 1 IT Systems Administrator (plus 2 part-time contractors)
• Stand up and run a structured sprint process with biweekly planning, backlog management, and sprint reviews
• Generate real velocity data so the business knows what to expect and the team can commit to realistic timelines
• Create a culture of visible, predictable delivery across the technology function
• Own the holistic view of Eleanor Health’s technology stack across EHR, CRM, scheduling, communications, data, and operations
• Drive consolidation toward core platforms and reduce tool sprawl
• Lead platform optimization initiatives to improve system reliability, reduce manual workarounds, and simplify the staff experience
• Evaluate and manage vendor relationships, SLAs, contracts, and costs
• Drive evaluation and deployment of AI-powered tools to improve community member access and reduce administrative burden on staff
• Lead system consolidation initiatives to reduce fragmentation and create a single source of truth for key operational data
• Oversee technology setup for new market launches as Eleanor Health expands to additional states
• Partner with Operations, Clinical, and Growth leadership to identify and deliver the highest-impact technology projects
• Ensure reliable IT support across a fully remote, multi-state organization

Director, Technology

Financial Planning and Analysis

• Partner with Finance team members to support day-to-day financial activities and deliver meaningful business results.
• Assist with financial analysis, reporting, and data validation.
• Perform ad hoc analyses and special projects as assigned by the department.
• Support documentation gathering and testing activities, including potential involvement with Sarbanes-Oxley (SOX) controls.
• Analyze data using tools such as Microsoft Excel to maintain spreadsheets and perform moderately complex functions.
• Assist in the preparation and review of journal entries, account reconciliations, and month-end close processes.
• Collaborate with accounting team members to analyze financial data and identify process improvement opportunities.
• Collaborate with associates across the organization in various projects.

Member Support Specialist – Part-Time

Senior Product Manager, AI

Revenue Operations Specialist – Systems & Strategy

Behavioral Health Therapist

Director, Technology

Finance Intern