ELB Learning

LMS Administrator

ELB Learning

contract

Posted on:

Location Type: Remote

Location: Philippines

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Tech Stack

ServiceNow

About the role

  • Act as the primary liaison for help desk cases related to the LMS.
  • Triage and resolve technical issues, escalating complex problems when necessary (e.g., account updates, course access, completion status).
  • Administer and maintain the LMS, including updating learner progress and grades, and managing access for employees and contractors.
  • Maintain and update Help Desk Knowledge Base Articles and job aids.
  • Support LMS implementation, updates, and modifications.
  • Maintain a positive, solution-oriented approach while providing excellent service to all users.

Requirements

  • Bachelor’s degree OR 3+ years of relevant experience.
  • Experience in a customer-facing support role, managing questions and troubleshooting via email in a corporate or business environment.
  • Must have hands-on experience working with Docebo as the primary LMS.
  • Experience troubleshooting SSO issues (e.g., Okta) is also preferred.
  • Proficiency in ticketing systems such as Salesforce or ServiceNow.
  • Proficient in MS Office Suite (Word, Excel, Outlook).
  • Strong analytical and problem-solving skills, able to manage multiple priorities in a changing environment.
  • Self-motivated and capable of working independently or as part of a team with minimal supervision.
  • Excellent written communication, including experience creating technical documentation or job aids.
  • Ability to analyze complex information and solve problems effectively.
Benefits
  • Japanese language proficiency is preferred for this role.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
LMS administrationtroubleshootingSSO troubleshootingtechnical documentationticketing systemsDoceboMS Office Suiteanalytical skillsproblem-solving
Soft Skills
customer servicesolution-oriented approachself-motivatedteamworkwritten communicationability to manage multiple priorities
Certifications
Bachelor's degree