ELB Learning

Administration

• Act as the primary liaison for help desk cases related to the LMS.
• Triage and resolve technical issues, escalating complex problems when necessary (e.g., account updates, course access, completion status).
• Administer and maintain the LMS, including updating learner progress and grades, and managing access for employees and contractors.
• Maintain and update Help Desk Knowledge Base Articles and job aids.
• Support LMS implementation, updates, and modifications.
• Maintain a positive, solution-oriented approach while providing excellent service to all users.

LMS Administrator