ELB Learning

Administration

• Administer and maintain certification programs within the Learning Management System (LMS)
• Publish and manage certification exams and learning content
• Support certification operations using platforms such as CertMetrics, Alpine, Pearson VUE, or similar certification management systems
• Track learner progress, certifications, renewals, and completion records
• Generate reports and analyze certification data using Microsoft Excel
• Troubleshoot learner and certification-related issues
• Coordinate with internal teams and external vendors to ensure certification programs run smoothly
• Maintain accurate learner records and certification documentation
• Ensure data integrity across LMS and certification platforms
• Communicate professionally with stakeholders and learners regarding certification processes

LMS Administrator – Certification Support

Art Director

• Define and maintain the creative vision across eLearning and training projects
• Lead, mentor, and manage a team of designers
• Collaborate with Instructional Designers to translate learning objectives
• Review and approve storyboards and final deliverables
• Develop design systems and templates

Creative Director

Manager

• Own deals from contracting request through execution
• Treat each deal like a project with clear next steps and dependencies
• Keep deals moving through proactive follow-ups and stakeholder alignment
• Identify blockers early and resolve or escalate appropriately
• Prepare and tailor contracts using approved templates (MSAs, SOWs, order forms, amendments)
• Assemble full contract packages including DPAs, security exhibits, and AI terms
• Review and respond to redlines using approved fallback positions
• Partner closely with Sales to ensure deals progress efficiently
• Manage customer procurement and onboarding requirements
• Maintain and improve contracting decision frameworks and routing rules
• Own contracting playbooks and update fallback positions over time

Commercial Deal Desk Manager

Customer Support

• Provide Tier 2 technical support and maintenance for existing systems and applications.
• Manage and resolve bug reports, hotfixes, and backlog triage efficiently.
• Perform proactive system monitoring, including vulnerability assessments and security patching.
• Support enhancement requests and minor feature development in coordination with internal teams.
• Collaborate cross-functionally to identify and implement process efficiencies to reduce maintenance hours.
• Deliver regular QA and maintenance reports summarizing performance, updates, and issue tracking.
• Provide insight and guidance for workflow or client-related requests.

LMS Administrator – Certification Support

Creative Director

Commercial Deal Desk Manager

Tier 2 Maintenance and Support Specialist