Provide L1/L2 support for core applications and as‑code components used within the US region.
Diagnose issues across the full technical stack, frontend, backend, data, cloud infrastructure, and monitoring layers.
Interact with internal users to understand issues, reproduce scenarios, and drive toward resolution.
Access and operate within US client production environments while following strict security, compliance, and operational protocols.
Use the full tech stack (e.g., Kubernetes, Node.js, MongoDB, Angular, RabbitMQ) to identify root causes and escalate to the appropriate engineering teams when necessary.
Maintain and improve support processes and documentation, building on best practices established globally.
Partner with Platform Engineering teams to enhance system reliability, scalability, observability, and resource efficiency.
Troubleshot platform level issues such as pod behavior, resource limits, memory configuration, and deployment workflows.
Contribute to reducing recurring incidents through proactive improvements in tooling, automation, and platform behavior.
Collaborate with global engineering teams to ensure alignment across regions.
Serve as a key technical partner to US delivery teams, helping triage issues and ensuring smooth operations.
Coordinate with global teams in France and other regions to share learnings, escalate product-level bugs, and contribute to continuous improvement across the engineering organization.
Work closely with platform and cloud engineering to ensure high performance and resilience across production environments.

Requirements

Bachelor’s or Master’s degree in Computer science, Engineering, Information Systems, or equivalent practical experience.
3 – 5 years of product support and cloud experience.
Familiarity with software engineering, cloud & platform engineering (Kubernetes, Redis, Helm charts, ArgoCD), and tracking tools (Jira & Jira Service Management, Compass, New Relic).
Demonstrated ability to investigate platform behavior, troubleshoot across the stack, and identify root causes in production environments.
Skilled in diagnosing complex technical issues, even without coding.
Leverages strong organizational and incident-management capabilities to prioritize, track, and resolve problems.
Experienced in collaborating effectively with globally distributed teams to drive issue resolution.
Strong communicator able to translate technical concepts into clear, actionable guidance for internal stakeholders, maintaining a customer-satisfaction mindset even without direct client interaction.
French language fluency a bonus but not necessary.

Benefits

A comprehensive benefits package
Generous bonus package
Dynamic promotions and salary structure
The Eki.Academy training catalog
Close-knit team with bi-monthly team events
Client exposure up to the executive level
Modern office just off Wall Street with best-in-class amenities
An emphasis on work-life-balance and 20 days of PTO with 11 annual holidays in a flexible hybrid work environment
Opportunities for international mobility across our four other offices in Paris, London, Hong Kong, and Shanghai

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

KubernetesNode.jsMongoDBRabbitMQRedisHelm chartsArgoCDcloud experiencetroubleshootingincident management

Soft Skills

organizational skillscommunication skillscollaborationproblem-solvingcustomer satisfaction mindset