Manager, Performance & Development – Association Management
EJF Real Estate Services, Inc.
full-time
Posted on:
Location Type: Remote
Location: District of Columbia • Washington • United States
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Salary
💰 $100,000 - $125,000 per year
About the role
- Provide hands-on guidance and performance oversight for Community Managers
- Serve as a senior escalation point for complex operational and client-related matters, providing guidance and support to ensure effective resolution
- Partner with the Associate Director on performance management, succession planning, and team capacity
- Model best-in-class community management practices and professional standards
- Design, implement, and continuously refine training programs
- Deliver individualized coaching and mentoring to support skill development, confidence, and accountability
- Establish and enforce consistent management standards, workflows, and service expectations
- Collaborate closely with the Associate Director(s) to align development initiatives with organizational priorities
- Provide regular insights on team performance, training effectiveness, and operational risks
Requirements
- 5+ years in community association or property management
- Bachelor’s degree in business, real estate, or a related field, or equivalent professional experience
- Proven success coaching, mentoring, and developing professionals and teams
- Strong operational judgment with the ability to manage complexity and competing priorities
- Excellent communication, coaching, and relationship-building skills
- Experience designing or leading training and development initiatives preferred
- Ability to assess performance trends and implement improvement strategies
Benefits
- Comprehensive medical, dental, and vision insurance
- Employer-paid life and disability insurance
- 401(k) with 4% company match and immediate vesting
- Flexible PTO + 13 paid holidays
- Annual professional development stipend
- And much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
community managementproperty managementtraining program designperformance managementsuccession planningoperational judgmentperformance assessmentimprovement strategies
Soft Skills
coachingmentoringrelationship-buildingcommunicationteam capacity managementaccountabilitycomplex problem-solving
Certifications
Bachelor’s degree in businessBachelor’s degree in real estateequivalent professional experience