EJF Real Estate Services, Inc.

Manager

• Provide hands-on guidance and performance oversight for Community Managers
• Serve as a senior escalation point for complex operational and client-related matters, providing guidance and support to ensure effective resolution
• Partner with the Associate Director on performance management, succession planning, and team capacity
• Model best-in-class community management practices and professional standards
• Design, implement, and continuously refine training programs
• Deliver individualized coaching and mentoring to support skill development, confidence, and accountability
• Establish and enforce consistent management standards, workflows, and service expectations
• Collaborate closely with the Associate Director(s) to align development initiatives with organizational priorities
• Provide regular insights on team performance, training effectiveness, and operational risks

Manager, Performance & Development – Association Management