EIT Urban Mobility

Commercial Operations Manager

EIT Urban Mobility

full-time

Posted on:

Location Type: Hybrid

Location: Barcelona • Spain

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About the role

  • Coordinate and implement the company-wide prospection strategy aligned cross-functionally with organisational objectives , priority markets, and buyer personas.
  • Work closely with Marketing to define lead qualification criteria and ensure marketing and campaigns support the prospection targets.
  • Oversee lead generation, qualification, and pipeline progression, ensuring smooth handover between Innovation Advisors to Partner Development teams or solution providers.
  • Identify new high-potential topics by markets and verticals, through structured market and gap analysis.
  • Monitor performance of prospection activities and recommend improvements based on data-driven insights .
  • Provide the prospection team with knowledge and training on the EITUM ’ s book of solutions and start up portfolio before going to the market .
  • Ensure partners receive high-value engagement aligned with EIT Urban Mobility's value proposition ensuring loyalty and cross/upselling.
  • Support account managers in identifying new engagement opportunities and improving existing services for scalability and impact .
  • Promote a consistent service experience ensuring partner satisfaction and strong results in the annual service satisfaction survey.
  • Build and maintain strong relationships with partners, acting as an escalation point to ensure service quality.
  • Detect and communicate cross-selling and upselling opportunities across service lines.
  • Coordinate and continuously improve cross-company business development and account management processes.
  • Ensure the partner lifecycle is running smoothly and if needed, update its standards and processes.
  • Maintain and update the commercial process library, ensuring documentation is accurate , accessible, and up to date.
  • Align internal teams around standard operating procedures, ensuring consistent implementation across countries and departments.
  • Support the development and validation of new business models and service offerings, coordinating market assessments and feedback loops.
  • Facilitate internal communication between Marketing, Business Development, Innovation Advisory, Innovation Hubs and other key teams.
  • Oversee the maintenance and accuracy of CRM records and commercial databases ( Pipeline , Funnel , Partner Activity Tracker , etc.).
  • Ensure regular and reliable reporting on commercial KPIs , partner engagement metrics , and business development performance.
  • Analyse commercial data to identify trends , risks , and opportunities , and present recommendations to leadership .
  • Prepare documentation , dashboards , and insights for internal and external reporting needs .
  • Promote data-driven decision- making across commercial teams by improving reporting tools.

Requirements

  • University degree in Engineering (e.g., Industrial, Civil, Transportation, Mechanical, Systems, or related fields relevant to urban mobility) ideally complemented by studies in Business Administration or related business fields.
  • Excellent command of English (C1) and proficient Spanish (B2), both written and spoken.
  • Minimum 2 years of Proven sales experience working with the EIT Urban Mobility ecosystem (partners, stakeholders, large companies, SMEs, start ups , universities, research centers , …)
  • Minimum 3 years of experience in urban mobility, civil engineering, mass transit, freight/logistics, computer science, or related sectors.
  • Proven experience managing the full sales cycle, with exposure to both B2B and B2G environments.
  • Demonstrated experience in account management and/or customer success, ensuring long-term client satisfaction.
  • Experience of minimum 2 years working with or coordinating multidisciplinary teams.
  • Proven ability to define, translate, and execute strategy, delivering high-quality outputs within established timelines.
Benefits
  • 27 days of paid time-off to rest and re-energise.
  • A yearly training catalogue to support your career development.
  • A tax benefit powered by Cobee, allowing you to save on your personal income tax.
  • A Private health insurance borne by the Company.
  • Work in a modern, flexible and collaborative workspace, located in the 22@ area.
  • Bike to work and park safely in our premises.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales experienceaccount managementcustomer successdata analysislead generationpipeline managementmarket analysisbusiness developmentreporting toolsstrategy execution
Soft Skills
communicationrelationship buildingteam coordinationproblem solvingdata-driven decision makingtrainingcollaborationadaptabilitycustomer engagementservice quality
Certifications
University degree in EngineeringBusiness Administration studies