Eight Sleep

Program Manager

• Own Amazon channel performance
• Set and deliver monthly, quarterly, and annual sales targets for Amazon.
• Build the Amazon growth roadmap, identifying the key levers to scale the channel while protecting Eight Sleep’s premium brand positioning.
• Develop clear reporting on channel performance, including revenue, traffic, conversion, ad performance, profitability, inventory, customer feedback, and key operational metrics.
• Act as the internal owner and single point of accountability for Amazon results.
• Own the Amazon marketing budget and allocate spend across the highest-impact initiatives.
• Build and manage the Amazon marketing calendar, including tentpole moments, product launches, promotional events, seasonal campaigns, and always-on growth initiatives.
• Partner with performance marketing to manage and optimize Amazon Ads, including Sponsored Products, Sponsored Brands, Sponsored Display, DSP, and other relevant paid media opportunities.
• Analyze ROAS, CAC, contribution margin, incrementality, and conversion performance to make data-driven budget decisions.
• Identify opportunities to improve product ranking, organic visibility, search performance, and conversion across the Amazon ecosystem.
• Own the customer journey on Amazon and ensure product pages, storefront, imagery, copy, reviews, FAQs, comparison charts, and A+ content reflect Eight Sleep’s premium positioning.
• Partner with brand, creative, and product marketing teams to brief and execute best-in-class Amazon content.
• Monitor competitive activity, pricing, merchandising strategies, customer reviews, and category trends to identify opportunities and risks.
• Own the day-to-day relationship with Amazon account representatives and internal stakeholders.
• Partner with operations and supply chain to ensure inventory availability, forecasting accuracy, fulfillment performance, and issue resolution.
• Monitor and resolve operational issues related to catalog setup, product listings, suppressed listings, pricing, buy box, compliance, returns, customer service escalations, and fulfillment.
• Work closely with brand, lifecycle, performance media, creative, finance, operations, customer service, product marketing, and supply chain to execute Amazon initiatives with speed and precision.

Channel Program Manager

Hardware Engineer

• Own the BLE Stack: Architect, implement, and maintain the Bluetooth connectivity layer across our Pod ecosystem. Define GATT services, characteristics, and connection strategies that deliver reliable, secure, and power-efficient communication.
• Optimize for Always-On Devices: Drive radio-on time, advertising intervals, connection parameters, and PHY selection while maintaining low-latency sync of biometric data.
• Ensure Bulletproof Interoperability: Deliver a connectivity experience that "just works" across the long tail of iOS and Android devices, OS versions, and real-world RF environments. Use sniffers, protocol analyzers, and on-device telemetry to root-cause cross-stack issues with mobile and Pod gateway teams.
• Ship and Sustain OTA at Scale: Design and harden the secure OTA DFU pipeline so we can confidently push firmware to a global fleet of devices with low friction and zero bricks.
• Bring Up New Silicon: Partner with hardware teams on board bring-up, antenna tuning, regulatory certification (FCC/CE/Bluetooth SIG qualification), and silicon-vendor stack integration for our Nordic-based platform.
• Global Collaboration: Work closely with our manufacturing partners in China to develop RF and BLE production tests, ensuring we ship high-quality, fully-validated devices on time.
• Effective Remote Communication: Thrive in a hybrid in-person and remote work environment, ensuring clear and impactful communication across firmware, mobile, hardware, and ML teams.

Channel Program Manager

Senior Firmware Engineer, Bluetooth