Director, Growth Services
eHouse Studio
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
Tech Stack
About the role
- Lead and mentor marketing services teams, fostering a culture of continuous improvement and professional development.
- Execute billable client work as needed.
- Develop and oversee the execution of data-driven, integrated, client-focused marketing strategies that align with business objectives and drive measurable success.
- Ensure quality control over client deliverables, focusing on strategic insights, accuracy, and alignment with objectives.
- Act as a point of escalation for client issues, ensuring swift and effective mitigation and resolution.
- Build and maintain strong relationships with high-profile clients, serving as a strategic advisor and ensuring their marketing objectives are met and opportunities are identified to cross-sell/upsell.
- Identify gaps in processes, inefficiencies, and areas for improvement in service delivery to enhance operational efficiency and client satisfaction.
- Implement best practices and scalable processes to streamline workflows and improve overall service quality.
- Ensure, through team accountability, that client expectations are clearly defined and consistently achieved, with a focus on meeting or exceeding agreed-upon goals and KPIs.
- Conduct formal business reviews (aka QBRs) with clients, providing insights on performance and future strategies, while ensuring ongoing alignment with their goals.
- Manage client contract renewals, proactively managing timelines and engaging clients to ensure long-term partnerships.
- Manage resource allocation and team capacity to ensure profitability and the timely and successful delivery of projects.
- Review client satisfaction scores (CSAT) regularly, addressing any issues proactively and driving improvements where needed.
- Stay current with industry trends, tools, and best practices, guiding the team in adopting innovative approaches.
- Participate in sales cycles as a Subject Matter Expert (SME).
- Collaborate with executive leadership to identify opportunities for new service lines and revenue streams based on client needs and market trends.
- Assist in the development, testing, and go-to-market strategies for new service offerings, ensuring alignment with the agency's growth objectives.
Requirements
- 7+ years of experience in digital marketing, with at least 5 years in a leadership role overseeing marketing operations or services.
- 5+ years in ecommerce with familiarity with Shopify and its ecosystem.
- Proven expertise in effective digital marketing strategies, tools, and data analytics.
- Proven ability to build and maintain relationships with senior executives.
- Deep understanding of digital marketing platforms, tools, and emerging trends.
- Experience managing cross-functional teams and complex projects with tight deadlines.
- Strong leadership and team-building skills
- Analytical mindset with expertise in measuring marketing ROI and performance
- Exceptional communication and presentation skills
- Creative problem-solving skills with attention to detail
- Adaptability and proficiency in managing multiple projects in fast-paced environments.
Benefits
- Professional development
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
digital marketingdata analyticsmarketing strategiesecommerceShopifymeasuring marketing ROIproject managementquality controlclient deliverablesbusiness reviews
Soft Skills
leadershipteam-buildingcommunicationpresentationproblem-solvingadaptabilityrelationship managementanalytical mindsetattention to detailcontinuous improvement