EGYM

Digital Customer Service Representative

EGYM

full-time

Posted on:

Location Type: Remote

Location: Germany

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Job Level

Junior

Tech Stack

Cloud

About the role

  • You are the first point of contact for our customers with questions and concerns about our EGYM Digital products (primarily the Branded Member App, Trainer App, EGYM Cloud, etc.) and ensure service- and solution-oriented support — mainly by phone, but also by email
  • You analyze technical issues (e.g., error analysis of apps, API interfaces, or user accounts) and act as an interface primarily to colleagues in Product, Sales, and Customer Success
  • You proactively take responsibility for the smooth running of day-to-day operations and thereby increase our customers' satisfaction
  • You ensure careful documentation of all customer inquiries and resolutions in our CRM system (Salesforce)

Requirements

  • You have completed vocational training, ideally with an IT focus or similar
  • You have previous professional experience in customer support / customer service in a digital environment
  • You are technically inclined and enjoy getting to the root of issues
  • You have very strong problem-solving skills and excellent organizational and analytical abilities
  • You are communicative and speak fluent German and English; additional languages such as Spanish or French are a plus
Benefits
  • Benefit from great flexibility by managing your own work schedule, working from home, and enjoying 30 days of vacation
  • Use our on-site gym in Munich free of charge, equipped with all EGYM devices
  • Train for free with EGYM Wellpass at thousands of sports and health facilities across Germany
  • Take advantage of our bike leasing program to stay fit on your way to work or during your free time
  • Receive €60 per month to use flexibly for public transport and meal subsidies
  • Enjoy an open, innovative working atmosphere and feel free to contribute your own ideas
  • Secure your future with our attractive company pension plan
  • Access a wide range of discounted offers—from fashion to leisure (e.g., discounted concert or musical tickets)—via our benefits portal
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
error analysisAPI interfacesCRM systemsSalesforce
Soft Skills
problem-solvingorganizational skillsanalytical abilitiescommunicationcustomer service
Certifications
vocational training