Egen

Customer Success Manager

• Own Client P&L and Strategic Growth
• Take full ownership of the client account's P&L, including managing revenue, the cost of consulting, forecasted margin, and actual margin to ensure financial success.
• Act as the lead strategist for account expansion.
• You will be responsible for identifying, developing, and executing "expansion plays" that grow Egen’s influence and footprint, whether into additional business units, with new stakeholders, or by pivoting current engagements into the next logical stage of work.
• Develop and own the strategic account roadmap, moving beyond reactive project management to proactively guide the client's long-term success with Egen.
• Lead the commercial aspects of the engagement, including Statements of Work (SOWs), change orders, and contract renewals, ensuring they align with the strategic goals of the account.
• Partner with the Customer
• Build deep, trusted relationships, becoming the customer’s primary advocate and coach.
• Learn the client’s business, environment, objectives, and challenges.
• Use your strong sense of empathy to provide the right support and advice to help them deliver their product or program effectively.
• Employ a consultative approach to drive organizational change, influencing people and processes to increase technology adoption and realize the full value of our solutions.
• Manage a regular cadence of discussions and progress updates, communicating with stakeholders at all levels and adjusting your tone and message for your audience.
• Guide client and Egen teams in good prioritization, roadmap, and execution practices, keeping the end-user’s needs at the forefront.
• Own Egen Project Delivery
• Oversee project initiation, ensuring team members are set up for success both internally and with the client.
• Create and manage project plans, identifying dependencies and proactively communicating progress to all stakeholders.
• Moderate and lead meetings with efficiency, ensuring clear outcomes and actions.
• Manage project scope, change requests, risks, and issues, escalating appropriately and early to ensure smooth delivery.
• Approach project delivery with a product mindset, utilizing best practices to manage deliveries and lead by example.
• Know the difference between task management and owning the holistic success of the engagement.
• Manage Internal Team Communications
• Clearly articulate scope and expectations to Egen team members, making sure their roles are clear and they are set up for success.
• Partner effectively with other teams engaged, treating the customer as an equal and actively coaching others to avoid common consulting behavior.
• Keep internal stakeholders up to date as needed, through regular ceremonies or ad hoc checkpoints.
• Clearly communicate objectives, risks, and any needs/asks.
• Potentially manage direct reports (i.e., Service Delivery Leads and Project Managers), aiding in their growth and development.
• Partner with technical leads and managers to help contribute to the career growth of engineers and technical staff.

Sales Engineer

• Solution Design: Understand client requirements through discovery sessions and design bespoke solutions aligned with business needs and technical constraints.
• Product Demonstrations: Conduct compelling product demonstrations, showcasing features and benefits tailored to the client’s industry and challenges.
• Proposal Development: Collaborate with sales, delivery, product teams to create detailed proposals, including scope of work, solution architecture, and implementation timelines.
• Technical Validation: Provide expert-level guidance to clients on product capabilities, integration strategies, and deployment best practices with a specific focus in Google Cloud especially in the Data, AI & Agentic space.
• Stakeholder Management: Build strong relationships with technical and business stakeholders, addressing queries and managing expectations throughout the sales cycle.
• Support Sales Cycle: Assist sales teams during RFP/RFI processes, including crafting responses and delivering presentations.
• Industry Expertise: Maintain a deep understanding of industry trends, competitor solutions, and regulatory impacts to effectively position offerings.
• Collaboration: Work with internal teams to ensure seamless transition from pre-sales to post-sales, contributing to project scoping and risk assessment.
• Thought Leadership: Represent the company in industry forums, webinars, and client workshops as a subject matter expert.
• Delivery Mobilization and Support: Support transition of key client expectations, success criteria and outcomes for delivery initialization. Continue to provide support to the delivery team as needed throughout the engagement.

Pre-Sales Architect

Backend Engineer

• Join a team of data engineers, software architects, and product experts
• Work with a tech stack based on Java8 (Spring Boot), Kotlin (Android), and RESTful microservices
• Build and deploy applications as cloud-native Kubernetes microservices
• Integrate with scalable technologies such as Kafka in Docker container environments
• Work in an agile process to efficiently deliver high-value data-driven applications and product packages

Kotlin Engineer

Business Intelligence Developer

• Design, develop, and deploy end-to-end Power BI dashboards for Agile, DevOps, and delivery metrics using data from ADO, GitHub, and CI/CD pipelines
• Build data models and transformations in Power Query and DAX to calculate key KPIs (e.g., velocity, lead time, deployment frequency, MTTR, sprint health)
• Implement automated data ingestion via ADO and GitHub REST APIs, handling authentication, pagination, and incremental refreshes
• Collaborate with Agile CoE and DevOps teams to define metrics, business logic, and dashboard requirements aligned with DORA and Agile standards
• Integrate AI and predictive analytics (Azure ML, Python/R scripts, Cognitive Services) for insights such as sprint risk prediction, anomaly detection, and forecasted delivery trends
• Lead by example in Power BI development best practices, including workspace governance, dataflows, version control in GitHub, and CI/CD pipelines for reports
• Create intuitive, executive-level visualizations that tell a story — emphasizing actionable insights over vanity metrics
• Drive adoption of AI-enabled Power BI features, including Q&A, natural language querying, and smart narrative visuals
• Ensure data governance, performance optimization, and security (RLS, access control, gateway management) across environments

Senior PowerBI Developer

Director

• Partner with the Customer • Build relationships, becoming the customer’s advocate and coach by building trust.
• Keep a regular cadence of discussions and progress updates.
• Manage communication with stakeholders of multiple levels, knowing when to change tone.
• Learn the client’s business, environment, objectives, and challenges.
• Use your strong sense of empathy to provide the right support and advice to help them deliver their product or program effectively.
• Coach customer and partner teams in agile or execution improvements.
• Know the difference between recommending a standard set of rules and strategically, creatively finding the right behaviors to coach and change.
• Leverage your product management expertise and understanding to demonstrate good product owner and product management behavior and practice.
• Guide client and Egen teams in good prioritization, roadmap, and execution practices; keeping the end user (“customer”) first.
• As needed, supplement the Customer’s team with your skills.
• Create tools, pick the right tools to allow teams to communicate, brainstorm, design, and build effectively.
• Know the difference between recommending a standard set of rules and strategically, creatively finding the right behaviors to coach and change.
• Be comfortable partnering with other partners when and if they are involved in the overall client program.
• Own Egen Project Delivery
• Prepare and use Egen’s tools to prepare and manage your project; or bring your own ideas and suggestions to do so better.
• Initiate project work with team members ensuring they are set for success internally and externally.
• Create and manage project plans, communicating plans to internal and external stakeholders in formats suitable to the audience. Identity and manage dependencies proactively.
• Moderate, lead, meetings with strong communication and efficiency. Take meeting minutes (with team collaboration), create decks, and ad hoc meeting structure/ assets.
• Manage the day to day project ensuring the Egen team is delivering against expectations or, where needed, creatively changing our approach.
• Manage scope, change requests as needed.
• Identify and manage risks, issues, and asks. Escalate appropriately and early.
• Utilize agile and traditional program management backgrounds to craft the right delivery and management process and tools to effectively guide teams from need to goal, communicating within.
• Manage your project budget, aligned with your Sales partners.
• Actively look for ways to grow the account you are on; suggesting ideas for next projects to your SSDL or account team.
• Approach project delivery with a product mindset; this is core to our approach. Utilize good product management practices to manage Egen deliveries, leading by example to our clients.
• Lead delivery of SDL offerings as they evolve, which may include workshops, innovative delivery approaches, or coaching.
• Know the difference between task management and owning delivery and success.
• Sales, Resourcing, and Growing Egen
• Work with internal stakeholders to source the right resources for new projects sold.
• Partner with account teams to be sure they have the information they need to make informed decisions.
• Lead SOW contracting, writing SOWs, managing the redline process through to close. Participate in MSA redline processes.
• Support the SDL team’s initiatives to grow Egen and the SDL team through improvements to process, templates, or sellable offerings.
• Look for opportunities to apply your execution and product delivery expertise to grow Egen. This may be in the form of building new sellable SDL offerings, tools for delivery, assets to support our business, or ideas for new ways to make measurable change with our clients.
• Manage Internal Team Communications
• Clearly articulate scope and expectations to Egen team members, making sure their roles are clear and they are set up for success.
• Partner effectively with other teams engaged, treating the customer as an equal and actively coaching others to avoid common consulting behavior.
• Keep internal stakeholders up to date as needed, through regular ceremonies or ad hoc checkpoints. Clearly communicate objectives, risks, and any needs/asks.
• Potentially manage direct reports (i.e., Service Delivery Leads and Project Managers), aiding in their growth and development.
• Partner with technical leads and managers to help contribute to the career growth of engineers and technical staff.

Delivery Director – Contract

• Lead the end-to-end design, development, and implementation of robust and visually compelling Power BI reports, dashboards, and data models.
• Architect, optimize, and manage complex datasets and data pipelines, ensuring efficient data extraction, transformation, and loading (ETL) from various sources (SQL Server, Azure Synapse, etc.).
• Utilize advanced techniques, including DAX and query optimization, to ensure fast and scalable report performance.
• Work closely with business stakeholders, data engineers, and analysts to gather, analyze, and translate business requirements into technical specifications and BI solutions.
• Oversee the administration of the Power BI Service (gateways, workspaces, security, and deployment pipelines) and ensure adherence to best practices, governance, and security protocols (Row-Level Security/RLS).
• Provide technical guidance and mentorship to junior developers and analysts on Power BI development standards and data visualization best practices.

Senior Power BI Developer – Architect

Application Engineer

• Develop full-stack applications and workflows following 12-factor app principles
• Build and maintain backend services in Python
• Design and implement RESTful APIs and containerized services for application delivery
• Create intuitive, high-performance front-end experiences using React, Vue.js, or Angular
• Collaborate closely with Solutions Architects to align application design with business and technical requirements
• Implement cloud-native solutions on Google Cloud or Azure, including containerization, async events, and cloud managed services
• Work with relational and NoSQL databases (MySQL, PostgreSQL, MongoDB), including schema management and database schema migration tools
• Apply testing frameworks and best practices to ensure application quality, performance, and scalability
• Participate in Agile ceremonies—daily scrums, sprint planning, architecture/design sessions
• Contribute to automation, CI/CD strategies, and release management
• Ensure code quality, security, and adherence to non-functional requirements

Senior Application Engineer, Python

Software Engineer

• Lead the planning, design, and hands-on migration of Node.js microservices and related infrastructure from Tanzu/PCF/TKGI to GKE.
• Design, deploy, and manage highly available, scalable, and secure GKE clusters; implement best practices for Pod security, networking (VPC, GKE ingress, Service Mesh), and resource management.
• Collaborate with application teams to adapt and refactor Node.js services for optimal performance and cloud-native best practices within the GKE environment.
• Develop and maintain infrastructure as code using Terraform for provisioning and managing GCP resources, including networking, security components, and GKE clusters.
• Implement and optimize CI/CD pipelines (Cloud Build, Jenkins, GitLab CI) for automated build, test, and deployment of containerized Node.js applications to GKE.
• Configure and manage monitoring, logging, and alerting solutions using GCP's Operations suite (Cloud Monitoring/Logging/Trace) to ensure system reliability and performance post-migration.
• Create comprehensive technical documentation, migration procedures, operational runbooks, and mentor junior team members.