EG4 Electronics

Technical Account Manager

• Support the sales department to drive revenue and sales to Entry, Midpoint and Turbo Objectives.
• Work closely with the Regional Sales Rep to manage training visits, training schedule and all aspects of workflow related to customer success and report progress to manager on no less than a weekly basis.
• Deliver EG4 Training curriculum for installation, design, permitting, technical product training, monitoring and commissioning.
• Guide installers through the EG4 Installer Certification Process.
• Identify installers that require training, and apply current content to bring them up to date.
• Provide virtual and/or onsite technical and installation training when scheduled.
• Work closely with Technical support to ensure Customer success, included escalated field service requests.
• Identify installer mistakes and patterns to apply direct and targeted training to lower demand on technical support.
• Support EG4 regional road show events with the Regional Sales Rep, including driving the EG4 bus or van.
• Collect 2-way feedback for needs to service customer in-field, to improve product and ease of use.
• Provide excellent customer service through your technical acumen and train customer to technical proficiency with a goal of reducing customer dependence on technical support.
• Report technical findings and act as voice of customer from a technical perspective to other leadership across the company as needed.
• Support the Canadian market with international travel.
• Travel 60% in field 40% in office for virtual trainings.