Effortless Office

Analyst

• Provide prompt and appropriate support to clients experiencing technical issues via phone, email, or ticketing system.
• Troubleshoot and resolve common technical issues related to hardware, software, network connectivity, and peripherals.
• Assist with basic software installations, updates, and patches.
• Support client onboardings by creating new user accounts and spin up their VMs.
• Intake, work, and manage support tickets in AutoTask ticketing system, ensuring issues are addressed and resolved promptly.
• Identify complex issues that cannot be resolved at the Tier 1 level and escalate, while ensuring smooth communication with the client and appropriate hand-off.
• Maintain clear and accurate documentation of troubleshooting steps, solutions, and client interactions for future reference.
• Provide timely updates to clients on ticket status and resolution progress.
• Maintain a positive, professional attitude during all client interactions.
• Contribute to and help maintain the internal knowledge base, including solutions and troubleshooting tips.

IT Tech Support – Tier 1 Analyst

Marketing

• Serve as a communication bridge between clients, internal teams, and leadership.
• Draft, organize, and distribute internal updates, newsletters, announcements, and client-facing communications.
• Support timely follow-ups on action items, meeting notes, and deliverables.
• Provide direct administrative support to the VP of Sales & Marketing, including calendar management, meeting preparation, and follow-up coordination.
• Assist with organizing sales activities, partner engagements, and internal initiatives.
• Maintain accuracy and organization of sales documents, proposals, presentations, and internal templates.
• Support CRM hygiene by updating contacts, notes, tasks, and deal stages to ensure data accuracy and visibility.
• Assist in coordinating and executing marketing initiatives, campaigns, and partner programs.
• Help manage marketing assets such as one-pagers, slide decks, case studies, and email templates.
• Collaborate with internal teams to ensure marketing materials remain current and aligned with service offerings.
• Support content distribution across email, partner channels, and internal communication platforms.
• Assist with onboarding and supporting channel partners by organizing enablement materials and communications.
• Track partner initiatives, SPIFFs, co-marketing activities, and related documentation.
• Support follow-up communications and documentation for partner-led opportunities.
• Help document, refine, and improve repeatable sales and marketing processes.
• Track tasks, deadlines, and deliverables to ensure initiatives stay on schedule.
• Assist with reporting and basic performance tracking for campaigns, activities, and partner engagement.

IT Tech Support – Tier 1 Analyst

Administrative Assistant, Marketing