Effortless Office

Chief Technology Officer

• Obtain and maintain deep knowledge of the client’s business, workflows, and priorities.
• Conduct ongoing discovery of the client’s business model, organizational structure, goals, and challenges.
• Collaborate with clients to map out current vs. desired-state workflows.
• Analyze client business processes and identify areas for improvement through technology.
• Design and maintain a short-term and long-term strategic roadmap profile for each client.
• Assist with onboarding new clients and perform 90-day reviews to ensure successful and correct implementation of services purchased.
• Lead regular strategic review meetings with clients to revisit goals, review IT performance, and refine plans.
• Design and present technology proposals including generating quotes.
• Develops remediation strategies and process improvements to prevent recurring issues/incidents.
• Work with the Technical Alignment Manager to identify misalignments with EO and industry standards.
• Assists with security policies, compliance frameworks (HIPAA, SOC 2, PCI), and business continuity planning.
• Guides cybersecurity strategy (e.g., backup, MFA, endpoint protection).
• Help clients prepare for change by communicating business impact and training needs for IT changes.
• Support successful adoption of new technologies by aligning implementation with workflow needs.
• Provide business-level insight to support training, communication, and engagement plans.
• Build and nurture strong, collaborative, long-term relationships with clients and end users.
• In conjunction with the Service Delivery Manager, attend regular meetings and conduct monthly "soft-check-ins" to ensure client satisfaction.
• Communicate with key stakeholders to address and resolve concerns related to client/contract/service risks.
• Work with the SDM to facilitate and follow up on CSAT and NPS surveys.
• Proactively managing license, contract, and subscription renewals to ensure continuity and client/partner satisfaction.
• Maintain accurate account records and pipeline data using CRM tools.
• Track and report on key account activities, forecasts, and feedback.

Chief Information Officer, Virtual

Analyst

• Provide prompt and appropriate support to clients experiencing technical issues via phone, email, or ticketing system.
• Troubleshoot and resolve common technical issues related to hardware, software, network connectivity, and peripherals.
• Assist with basic software installations, updates, and patches.
• Support client onboardings by creating new user accounts and spin up their VMs.
• Intake, work, and manage support tickets in AutoTask ticketing system, ensuring issues are addressed and resolved promptly.
• Identify complex issues that cannot be resolved at the Tier 1 level and escalate, while ensuring smooth communication with the client and appropriate hand-off.
• Maintain clear and accurate documentation of troubleshooting steps, solutions, and client interactions for future reference.
• Provide timely updates to clients on ticket status and resolution progress.
• Maintain a positive, professional attitude during all client interactions.
• Contribute to and help maintain the internal knowledge base, including solutions and troubleshooting tips.

IT Tech Support – Tier 1 Analyst

Network Engineer

• Develops plans, designs, resource requirements, and cost estimates for enterprise high availability multi-platform networks
• Plan and coordinate cross-functional work, change management and resource availability
• Monitor systems operations and adjust operational plans accordingly
• Design and implement complex network configurations and network architecture
• Serves as a top network engineering expert resource for core routing, switching, and network security

Senior Network Engineer

• Design, install, configure, and support network infrastructure for company and clients (LAN, WAN, WLAN, VPN, firewalls, switches, and routers).
• Monitor network performance and proactively identify issues using RMM and NMS tools.
• Respond to and resolve client network-related tickets within defined SLAs.
• Implement network security measures, including firewalls, IPS/IDS, and endpoint protections.
• Perform network upgrades, patches, and scheduled maintenance with minimal client disruption.
• Assist with onboarding new clients and deploying network infrastructure.
• Maintain accurate documentation for all client environments.
• Provide technical support for escalated network incidents.
• Collaborate with vendors and other teams to resolve issues and plan network projects.
• Provide after-hours support as needed.

• Entry-level IT support for help-desk with focus on end-user experience
• Technical areas: desktops/laptops/printers/software, application support, networking, VoIP, mobile device management, Active Directory, Windows and MacOS, VMware
• Hybrid environment: 2 days on-site in Victorville and 3 days remote; Monday-Friday day shift
• MSP and cloud solutions provider environment

Chief Information Officer, Virtual

IT Tech Support – Tier 1 Analyst

Senior Network Engineer

Network Engineer

IT Tech Support - Tier 1 Analyst (Hybrid)