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Manager

• Own incident management from detection to resolution, keeping clients informed throughout
• Act as the main point of contact for CTOs, IT teams, and technical stakeholders during live issues
• Hold your ground in technical conversations with developers and architects
• Track and follow up on tickets with rigour, making sure nothing falls through the cracks
• Handle difficult client situations with composure and clear communication
• Coordinate cross-functional responses when incidents have broader impact
• Spot patterns in recurring issues and flag them for structural fixes

Incident Manager – SaaS

Digital Marketing

• Build and send email campaigns: lead nurturing flows, newsletters, and event-driven communications
• Track and report on campaign performance and suggest improvements based on data
• Support A/B testing initiatives to optimise subject lines, content, and CTAs
• Assist in planning and coordinating marketing events: conferences, roundtables, and industry gatherings
• Handle event logistics including venue liaison, speaker coordination, and attendee communications
• Act as a day-to-day contact point with professional associations and industry bodies efficy collaborates with
• Maintain contact database hygiene and segmentation accuracy in our CRM and marketing automation tools

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Incident Manager – SaaS

Digital Marketing Intern – Email Campaigns

Digital Marketing Intern – Email Campaigns