.efficiently

Application Support Specialist

.efficiently

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

AWS

About the role

  • Support the Design Schedule & Efficiently platform users in their day-to-day use of the system as it relates to their daily operations
  • Manage Accounting Seed release cycles, including: reviewing release notes, identifying relevant and impactful changes, communicating major updates to the accounting team
  • Perform upgrades in Sandbox, execute end-to-end accounting testing, and validate posting and GL entries
  • Deploy approved updates to Production and configure required system settings
  • Ensure new releases do not impact existing accounting processes or financial accuracy
  • Maintain documentation and SOPs related to accounting seed upgrades
  • Investigate system issues reported by the accounting team and identify root causes
  • Assist with user access, configurations, and permissions related to accounting modules
  • Understand accounting workflows (AP, AR, GL, invoicing, payments) to analyze errors and issues
  • Communicate with end users on their issues to understand the steps taken and ability to recreate, if possible, in our test environments
  • Responsible for the handling of initial calls from users and the entry of software defects in the event tracking system
  • Identify and escalate situations requiring urgent attention based upon internally established SLA
  • Work effectively as a team member with all members of the organization
  • Utilize Intercom and Atlassian (Jira) software for communication with end users and reporting issues to the development team, respectively
  • Review issues reported by users to assess, develop, and implement training programs for key workflows in the platforms
  • Maintain current knowledge of the platforms and continually update learning documentation and videos accordingly
  • Perform other duties as assigned

Requirements

  • Accounting degree required
  • Experience in AWS or Salesforce platforms is a plus
  • Experience using Accounting Seed is a plus
  • Candidate must have excellent verbal & written communication skills
  • Strong analytical and problem-solving skills to quickly identify an effective solution for customer issues
  • Ability to learn new technologies and software, and must be a team player
Benefits
  • Continuous industry learning and development programs
  • Work from home (WFH)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
accountingaccounting workflowsend-to-end accounting testingGL entriessystem configurationssoftware defect trackingtraining program developmentSOP documentationrelease managementproblem-solving
Soft Skills
verbal communicationwritten communicationanalytical skillsteam playeruser supportissue escalationcollaborationadaptabilitycustomer serviceattention to detail
Certifications
accounting degree