.efficiently

Customer Support

• Support the Design Schedule & Efficiently platform users in their day-to-day use of the system as it relates to their daily operations
• Manage Accounting Seed release cycles, including: reviewing release notes, identifying relevant and impactful changes, communicating major updates to the accounting team
• Perform upgrades in Sandbox, execute end-to-end accounting testing, and validate posting and GL entries.
• Deploy approved updates to Production and configure required system settings
• Ensure new releases do not impact existing accounting processes or financial accuracy
• Maintain documentation and SOPs related to accounting seed upgrades.
• Investigate system issues reported by the accounting team and identify root causes
• Assist with user access, configurations, and permissions related to accounting modules
• Understand accounting workflows (AP, AR, GL, invoicing, payments) to analyze errors and issues
• Communicate with end users on their issues to understand the steps taken and ability to recreate, if possible, in our test environments
• Responsible for the handling of initial calls from users and the entry of software defects in the event tracking system
• Identify and escalate situations requiring urgent attention based upon internally established SLA
• Work effectively as a team member with all members of the organization
• Utilize Intercom and Atlassian (Jira) software for communication with end users and reporting issues to the development team, respectively
• Review issues reported by users to assess, develop, and implement training programs for key workflows in the platforms
• Maintain current knowledge of the platforms and continually update learning documentation and videos accordingly

Accounting Application Support Specialist

• Support the Design Schedule & Efficiently platform users in their day-to-day use of the system as it relates to their daily operations
• Manage Accounting Seed release cycles, including: reviewing release notes, identifying relevant and impactful changes, communicating major updates to the accounting team
• Perform upgrades in Sandbox, execute end-to-end accounting testing, and validate posting and GL entries
• Deploy approved updates to Production and configure required system settings
• Ensure new releases do not impact existing accounting processes or financial accuracy
• Maintain documentation and SOPs related to accounting seed upgrades
• Investigate system issues reported by the accounting team and identify root causes
• Assist with user access, configurations, and permissions related to accounting modules
• Understand accounting workflows (AP, AR, GL, invoicing, payments) to analyze errors and issues
• Communicate with end users on their issues to understand the steps taken and ability to recreate, if possible, in our test environments
• Responsible for the handling of initial calls from users and the entry of software defects in the event tracking system
• Identify and escalate situations requiring urgent attention based upon internally established SLA
• Work effectively as a team member with all members of the organization
• Utilize Intercom and Atlassian (Jira) software for communication with end users and reporting issues to the development team, respectively
• Review issues reported by users to assess, develop, and implement training programs for key workflows in the platforms
• Maintain current knowledge of the platforms and continually update learning documentation and videos accordingly
• Perform other duties as assigned

Application Support Specialist

Mechanical Engineer

• Design and Drafting
• Prepare detailed calculations, design drawings, and specifications for industrial, residential, and commercial projects.
• Perform structural analysis and design of building structures, including Steel, Concrete, Wood, and Masonry along with various connections.
• Develop construction scope packages as well as review shop drawings.
• Ensure that the final drawings adhere to the rules and standards of quality.
• Responsible for QA/QC checking of related design work and drafting of other staff.
• Work with project managers and other team members to meet project deadlines and budgets.
• Calculate loads and select structural members based on forces and service demands.

Accounting Application Support Specialist

Application Support Specialist

Structural Design Engineer