Effecti | Tecnologia para Licitantes

Mid-level Product Analyst – Operations & Efficiency

Effecti | Tecnologia para Licitantes

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • Organize, qualify, and prioritize requests from internal teams (incidents, improvements, and product enhancements)
  • Identify patterns and recurring issues to address root causes, reducing support volume
  • Structure and evolve the request workflow (classification, prioritization, and tracking)
  • Manage the backlog with a focus on operational efficiency and business impact
  • Work closely with the technical team to ensure clarity of requirements and proper direction
  • Support building solutions that increase business teams' autonomy and reduce back-office dependence
  • Define and monitor metrics related to efficiency, request volume, and reduction of rework
  • Communicate and negotiate priorities, decisions, and alignments with stakeholders clearly and concisely
  • Support organizing team processes and rituals, ensuring flow and predictability
  • Operate with strong analytical and prioritization skills in an environment with multiple simultaneous demands

Requirements

  • Bachelor's degree in Computer Science, Computer Engineering, Systems Analysis, Information Systems, or related fields
  • Experience in high-demand and support/maintenance environments
  • Ability to organize workflows, structure processes, and provide visibility into work
  • Critical mindset to identify bottlenecks and continuous improvement opportunities
  • Strong ability to identify patterns and address root causes
  • Ability to distinguish incidents, improvements, and product enhancements
  • Decision-making based on impact and recurrence
  • Basic data analysis skills (Excel, Google Sheets, or simple visualization tools)
  • Good communication skills to interact with different teams and organizational levels
  • Clarity in translating operational problems into practical guidance for the technical team
  • Hands-on profile with a sense of ownership and responsibility
  • Ability to work autonomously and make decisions in dynamic environments
  • Focus on solving problems structurally rather than providing only ad-hoc fixes
  • Previous experience in support, operations, back office, or internal teams is a plus
  • Experience with ticket management, incident handling, or operational workflows is a plus
  • Experience with process improvement and operational efficiency is a plus
  • Experience working with agile methodologies and/or transitioning to product-focused roles is a plus
  • Basic knowledge of agile methodologies (Scrum, Kanban) is a plus
  • Familiarity with tools such as JIRA, Confluence, Google Forms, or similar is a plus
  • Experience in technology or SaaS companies, and working with products targeted at the public sector, is a plus
Benefits
  • Meal Allowance: R$ 770.00 on Flash card
  • Home Office Allowance: R$ 230.00 on Flash card
  • Health Insurance: Company pays 100% of monthly premium
  • Dental Plan: Company pays 100% of monthly premium
  • Emotional Wellbeing Program
  • Pharmacy discounts
  • Life Insurance
  • Partnership with OpenEnglish
  • Coworking access via Woba network (Brazil, Argentina, Mexico, Portugal)
  • Birthday Day Off
  • Welcome Gift
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisprocess improvementoperational efficiencyticket managementincident handlingagile methodologiesworkflow organizationroot cause analysisprioritizationmetrics monitoring
Soft Skills
analytical skillscommunication skillsdecision-makingproblem-solvingorganizational skillsnegotiation skillsownershipautonomycritical mindsetteam collaboration