Bids Support Analyst
Effecti | Tecnologia para Licitantes
full-time
Posted on:
Location Type: Remote
Location: Brazil
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About the role
- Provide customer support via email, chat, WhatsApp, telephone and remotely in an agile, practical and efficient manner so users feel confident and have their questions satisfactorily resolved
- Maintain strong customer relationships and a comprehensive understanding of all applications of the Minha Effecti system, as well as company policies and procedures
- Analyze processes and routines carried out within the department to propose and implement best practices for using the Minha Effecti tool
- Organize and keep support records up to date to ensure customer requests are answered and to perform follow-ups
- Stay up to date on bidding legislation and regulations and monitor updates in the sector
Requirements
- Knowledge of bidding/public procurement processes
- Comfortable working with technology
- Experience in customer support
- Interpersonal skills, empathy, and strong verbal and written communication
- Knowledge of the Minha Effecti platform is a plus
- Familiarity with platforms such as WhatsApp, Movidesk, 55PBX, AnyDesk, Loom, Notepad++, Slack, and Google Workspace
Benefits
- Meal Allowance: R$ 770.00 loaded on Flash card
- Home Office Allowance: R$ 230.00 loaded on Flash card
- Health Insurance: Company covers 100% of the monthly premium
- Dental Plan: Company covers 100% of the monthly premium
- Emotional Wellness Plan
- Pharmacy discounts
- Life insurance
- OpenEnglish partnership
- Coworking access via the Woba network (Brazil, Argentina, Mexico, Portugal)
- Birthday day off
- Welcome gift
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportprocess analysisbest practices implementation
Soft Skills
interpersonal skillsempathyverbal communicationwritten communication