Bidding Support Analyst
Effecti | Tecnologia para Licitantes
full-time
Posted on:
Location Type: Remote
Location: Brazil
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About the role
- Provide customer support via email, chat, WhatsApp, phone and remote access in a prompt, practical and efficient manner
- Maintain strong customer relationships and comprehensive knowledge of all applications within the Minha Effecti system
- Analyze departmental processes and routines to propose and implement best practices for using the Minha Effecti tool
- Organize and keep support records up to date to ensure customer requests have been addressed
- Stay up to date on legislation and regulations related to bidding/public procurement
Requirements
- Knowledge of bidding/public procurement
- Comfortable working with technology
- Customer service experience
- Interpersonal skills, empathy, and strong verbal and written communication
- Familiarity with the Minha Effecti platform is a plus
- Experience using platforms such as WhatsApp, Movidesk, 55PBX, AnyDesk, Loom, Notepad++, Slack, and Google Workspace
Benefits
- Meal allowance: R$ 770.00 loaded on Flash card
- Home office allowance: R$ 230.00 loaded on Flash card
- Health insurance: Company pays 100% of the monthly premium
- Dental plan: Company pays 100% of the monthly premium
- Emotional health support program
- Pharmacy discounts
- Life insurance
- Partnership with OpenEnglish
- Coworking access via the Woba network (Brazil, Argentina, Mexico, Portugal)
- Birthday day off
- Welcome gift
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
interpersonal skillsempathyverbal communicationwritten communication