Bid Support Analyst
Effecti | Tecnologia para Licitantes
full-time
Posted on:
Location Type: Remote
Location: Remote • Brasil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide customer support via email, chat, WhatsApp, phone and remotely in a prompt, practical and efficient manner so users feel confident and their questions are answered satisfactorily.
- Maintain strong customer relationships and comprehensive knowledge of all applications within the Minha Effecti system, as well as company policies and procedures.
- Analyze department processes and routines to propose and implement best practices for using the Minha Effecti tool.
- Organize and keep support records up to date to ensure customer requests are answered and to perform follow-ups.
- Stay up to date on legislation and regulations related to public procurement/tenders and monitor sector updates.
Requirements
- Knowledge of public procurement/tenders.
- Comfortable working with technology.
- Experience in customer service.
- Interpersonal skills, empathy, and strong verbal and written communication.
- Experience with the Minha Effecti platform is a plus.
- Familiarity with platforms such as: WhatsApp, Movidesk, 55PBX, AnyDesk, Loom, Notepad++, Slack, Google Workspace.
Benefits
- Meal Allowance: R$ 770.00 on Flash card.
- Home Office Allowance: R$ 230.00 on Flash card.
- Health Insurance: Company pays 100% of the monthly premium.
- Dental Plan: Company pays 100% of the monthly premium.
- Mental health support program.
- Pharmacy discounts.
- Life insurance.
- Partnership with OpenEnglish.
- Coworking access through the Woba Network (Brazil, Argentina, Mexico, Portugal).
- Birthday day off.
- Gaming chair.
- Career development plan.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicepublic procurementtendersprocess analysisbest practices
Soft skills
interpersonal skillsempathyverbal communicationwritten communication