Help operate and maintain ServiceNow platforms for Government clients
Manage O & M responsibilities supporting ServiceNow software solutions
Provide consultation on best practices for support, including ticketing, disaster recovery, license management, digital certificates and keys and support maintenance of User Accounts, CMDB, Service Catalog, alerts, integrations, and related modules across all ServiceNow environments
Provide customers insight into their network through monitoring and performance management
Identify problem areas and opportunities for improvement in a mission-critical network
Share expertise through leadership and mentoring as you help the team work through challenges and develop new methodologies
Identify new opportunities to modernize the platform for clients

Requirements

4+ years of experience with ServiceNow maintenance, including core ITSM and ITOM tables, scripting, business rules, HI Portal interface, catalog items, reporting, backend data cleansing, account management, certificates, ticket triage and routing, and forms and fields editing
Experience managing MID Servers at scale, including installation, upgrades, certificates, proxies, and log analysis
Experience with Discovery, CMDB, CSDM, ITOM, network fundamentals such as DNS, routing, VLANs, and firewalls, and credential sets, including SSH, WMI, or SNMP
Experience with following Agile Scrum development methods
Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
Bachelor’s degree
ServiceNow System Administrator Certification

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNow maintenanceITSMITOMscriptingbusiness rulesHI Portal interfacecatalog itemsreportingbackend data cleansingaccount management

Soft Skills

leadershipmentoringproblem-solvingconsultationcommunication

Certifications

ServiceNow System Administrator CertificationBachelor’s degree