Translate mission needs into actionable user stories and prioritized backlogs for the ServiceNow development team
Collaborate with internal customers, business process owners, and cross-functional teams to gather requirements, define success criteria, and continuously refine platform strategy
Work closely with developers, testers, and Scrum Masters in Agile ceremonies such as daily standups, sprint planning, reviews, and retrospectives, to ensure timely delivery of features and enhancements
Support ServiceNow platform governance by enforcing standards, ensuring alignment with enterprise architecture, and maintaining configuration integrity
Develop and deliver user training, documentation, and internal communications to increase platform literacy and user adoption across the organization
Lead change management efforts associated with new ServiceNow releases or capability rollouts, minimizing disruption and maximizing value delivered
Monitor platform usage, gather user feedback, and analyze metrics to drive continuous improvement initiatives

Requirements

3+ years of experience working in Agile or Scrum environments
3+ years of experience with client delivery, change management boards, product roadmaps, requirements design, and key-value metrics
Experience in a Product Owner or Business Analyst role, in ServiceNow platform development and operations
Experience leading training sessions or managing change initiatives
Experience with ITIL best practices
Knowledge of ServiceNow modules, including suites such as ITSM or ITOM
Ability to manage backlogs and work with development teams
Active TS/SCI clearance; willingness to take a polygraph exam
HS diploma or GED and 7+ years of experience supporting IT projects and activities, Associate’s degree and 5+ years of experience supporting IT projects and activities, or Bachelor’s degree and 3+ years of experience supporting IT projects and activities
DoD 8570.01-M Information Assurance Technician (IAT) Level II Certification such as Security+ CE, CCNA-Security, GSEC, SSCP, CySA+, GICSP, or CND Certification

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

AgileScrumServiceNowITILProduct OwnerBusiness Analystchange managementrequirements designkey-value metricsbacklog management

collaborationcommunicationleadershiptraininguser adoptionchange managementcontinuous improvementanalytical skillsproblem-solvinginterpersonal skills

TS/SCI clearanceDoD 8570.01-M IAT Level IISecurity+ CECCNA-SecurityGSECSSCPCySA+GICSPCND Certification