EEOC

ServiceNow Program Manager

EEOC

full-time

Posted on:

Location Type: Hybrid

Location: McLeanMarylandVirginiaUnited States

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Salary

💰 $99,000 - $225,000 per year

Job Level

Tech Stack

About the role

  • design, implement, and maintain impactful programs by guiding Federal Government clients toward successful and scalable ServiceNow implementations
  • organize and coordinate program objectives
  • provide direction to the team as they navigate requirements, budget constraints, and staffing challenges
  • identify opportunities to grow the business by supporting the client’s mission
  • facilitate change and create impact while sharing knowledge and expertise of program management methodologies

Requirements

  • 8+ years of experience in successful program management of ServiceNow programs
  • Experience writing reports for executive leadership
  • Experience with integrated project schedules and critical path management
  • Experience developing and using Work Breakdown Structures and Work Packages
  • Experience in developing and implementing complex contract program initiatives, change control processes, and managing technical requirements
  • Ability to review and comprehend Service Level Agreements and requirements documents
  • Ability to analyze the performance of IT services using metric analysis tools
  • Bachelor's degree
  • Certified Project Management Professional (PMP) Certification
Benefits
  • health, life, disability, financial, and retirement benefits
  • paid leave
  • professional development
  • tuition assistance
  • work-life programs
  • dependent care
  • recognition awards program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNowprogram managementintegrated project schedulescritical path managementWork Breakdown StructuresWork Packageschange control processesmetric analysis tools
Soft Skills
organizational skillsleadershipcommunicationproblem-solvinganalytical skills
Certifications
Project Management Professional (PMP)Bachelor's degree