EEOC

ServiceNow Program Manager

EEOC

full-time

Posted on:

Location Type: Hybrid

Location: McLean • Maryland, Virginia • 🇺🇸 United States

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Salary

💰 $99,000 - $225,000 per year

Job Level

SeniorLead

Tech Stack

PMPServiceNow

About the role

  • design, implement, and maintain impactful programs by guiding Federal Government clients toward successful and scalable ServiceNow implementations
  • organize and coordinate program objectives
  • provide direction to the team as they navigate requirements, budget constraints, and staffing challenges
  • identify opportunities to grow the business by supporting the client’s mission
  • facilitate change and create impact while sharing knowledge and expertise of program management methodologies

Requirements

  • 8+ years of experience in successful program management of ServiceNow programs
  • Experience writing reports for executive leadership
  • Experience with integrated project schedules and critical path management
  • Experience developing and using Work Breakdown Structures and Work Packages
  • Experience in developing and implementing complex contract program initiatives, change control processes, and managing technical requirements
  • Ability to review and comprehend Service Level Agreements and requirements documents
  • Ability to analyze the performance of IT services using metric analysis tools
  • Bachelor's degree
  • Certified Project Management Professional (PMP) Certification
Benefits
  • health, life, disability, financial, and retirement benefits
  • paid leave
  • professional development
  • tuition assistance
  • work-life programs
  • dependent care
  • recognition awards program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNowprogram managementintegrated project schedulescritical path managementWork Breakdown StructuresWork Packageschange control processesmetric analysis tools
Soft skills
organizational skillsleadershipcommunicationproblem-solvinganalytical skills
Certifications
Project Management Professional (PMP)Bachelor's degree