Customer Success Manager
eDynamic Learning
full-time
Posted on:
Location Type: Remote
Location: Connecticut • New York • United States
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Salary
💰 $55,000 - $80,000 per year
About the role
- Lead and execute the end-to-end onboarding process for new school districts, institutions, or enterprise clients
- Set clear expectations, timelines, and deliverables with customers
- Define success plans in collaboration with Sales, Implementation, and Product teams
- Develop and manage structured success plans that support customers
- Serve as the primary point of contact post-sale, providing white-glove service
Requirements
- Bachelor’s degree in Education, Business, or related field required.
- 3–5 years of experience in customer success, client services, or account management—preferably in the EdTech, SaaS, or education sectors.
- Exceptional communication and interpersonal skills with a strong client-first mentality.
- High proficiency in CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot).
Benefits
- Professional development
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementonboarding processsuccess plans
Soft skills
communication skillsinterpersonal skillsclient-first mentality