Editora Dialética

Editor

• Review and correct Portuguese texts, ensuring grammatical, spelling, and punctuation accuracy.
• Check the coherence, clarity, and flow of the text to ensure the message is conveyed effectively.
• Perform light edits to improve style and structure.
• Work to established deadlines to ensure timely delivery of projects.
• Stay up to date with grammatical rules and the proper use of the Portuguese language.

Freelance Proofreader

Marketing

• Full management of Reclame Aqui:
• Daily monitoring of the platform
• Standardization and drafting of responses
• Prevention of recurring complaints
• Plan to recover, maintain and sustain the rating (target ≥ 8 – Excellent)
• Reports and monitoring of indicators
• NPS / Customer Experience project:
• Analysis of the customer journey across different areas of the company
• Identification of points of friction and opportunities for improvement
• Proposal of action plans with the involved departments
• Support for Corporate/Institutional Marketing:
• Assistance with brand initiatives (e.g., Jabuti, events, institutional projects)

Marketing Analyst – Customer Experience

• Bring books to life: Develop layout designs for academic and literary books, ensuring aesthetic appeal and readability.
• Full creative production: Design covers and bookmarks that delight readers.
• Partner with authors: Support the review and digital proofing process, adjusting details so the author's vision is realized exactly as planned.
• Final artwork and file preparation: Master file finalization to ensure print-ready files and flawless printing.

Freelance Proofreader

Marketing Analyst – Customer Experience

Editorial Design Intern