Editora Dialética

Designer

• Develop layout projects for academic and literary books
• Design covers and bookmarks, oversee the process through to finalizing the files, making any necessary changes noted on the digital proof with authors
• Finalize print-ready files

Editorial Design Intern

Marketing

• Full management of Reclame Aqui:
• Daily monitoring of the platform
• Standardization and drafting of responses
• Prevention of recurring complaints
• Recovery, maintenance and sustainment plan for the rating (target ≥ 8 – Excellent)
• Reporting and monitoring of indicators
• NPS / Customer Experience project:
• Analysis of the customer journey across different areas of the company
• Identification of friction points and improvement opportunities
• Proposing action plans with the involved teams
• Continuous monitoring of results
• Support to Institutional Marketing:
• Support for brand initiatives (e.g., Jabuti award, events, institutional projects)
• Organization of institutional requests
• Liaison with other departments to ensure consistency of communication and customer experience

Marketing Analyst – Customer Experience

Account Executive

• Active and inbound handling of Spanish-speaking leads
• Support and relationship management with the sector lead database
• Presentation and offering of the company’s editorial services
• Management of the sales process from first contact to closing
• Recording and tracking interactions in the system

Sales Consultant – Expansion

Copywriter

• Estar atento(a) aos detalhes na revisão de textos
• Aprender na prática o universo editorial
• Colaborar em um ambiente amigável e acolhedor

Editorial Design Intern

Marketing Analyst – Customer Experience

Sales Consultant – Expansion

Revisor de Texto